This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
DurationThis course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
During this 2-week course, you will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
What will I gain?
DBC Training (DBC), has been supporting people into employment and onto skills since 2000. We have helped improve the lives of over 30,000 individuals and supported over 6,000 businesses to recruit and upskill their employees and reach their potential.
DBC is an award-winning employment and training provider, offering high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
Our mission is “To SPARK potential and develop talent, to transform lives and fulfil aspiration”.
The people at DBC are fundamental in developing excellent products and services that successfully support employers to grow talent for their businesses and subsequently support the communities in which they work and economic growth.
This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
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