This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
DurationThis course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
During this 2-week course, you will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
What will I gain?
DBC Training (DBC), has been supporting people into employment and onto skills since 2000. We have helped improve the lives of over 30,000 individuals and supported over 6,000 businesses to recruit and upskill their employees and reach their potential.
DBC is an award-winning employment and training provider, offering high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
Our mission is “To SPARK potential and develop talent, to transform lives and fulfil aspiration”.
The people at DBC are fundamental in developing excellent products and services that successfully support employers to grow talent for their businesses and subsequently support the communities in which they work and economic growth.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
Empower your staff with best practice telephone handling techniques to communicate with your customers, suppliers or fellow employees in a professional manner.
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
Boost value for you and your customers with customer insight. Learn how to gain a competitive advantage by understanding the behaviour of your customers and their value to you. Discover how to research, plan and manage your activity with confidence.
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
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