This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
DurationThis course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Southampton Airport Fire Service provides training courses, including First Aid, Fire Safety and Maritime Fire fighting and Confined Space as an approved City and Guilds Centre.
Approved by Qualsafe Awards, an awarding organisation recognised by Ofqual to offer regulated qualifications and delivering CITB assured courses. You will be certain to be receiving high quality training.
This short course is aimed at individuals who have a responsibility for reception duties. It may also be of interest to employers looking to hire a new receptionist.
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
It takes more than technical ability to create an exceptional experience for users, and establish positive and respectful relationships between technical colleagues.
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