This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
DurationThis course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Southampton Airport Fire Service provides training courses, including First Aid, Fire Safety and Maritime Fire fighting and Confined Space as an approved City and Guilds Centre.
Approved by Qualsafe Awards, an awarding organisation recognised by Ofqual to offer regulated qualifications and delivering CITB assured courses. You will be certain to be receiving high quality training.
We offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.
To us at the leadership growth company customer service is all about the experience. How your customer actually ‘feels’ even when things don’t go according to plan.
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.
Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
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