This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
DurationThe very foundation and future of our business depends on building and maintaining our customer service levels and performance.
This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
Experienced facilitators conduct the workshops and the theoretical components are further enhanced by the introduction of practical examples of the different tasks of the candidates.
Edutel Holdings (Pty) Ltd was founded in the early 90’s by Andries Pelser (Chief Executive Officer) who brought with him over 30 years of experience in the field of education and training. Growing demand led Edutel to establish associate companies namely Edutel Wholesale and Retail Academy (Pty) Ltd, Edutel Skills Development (Pty) Ltd, Edutel Services Company (Pty) Ltd, Edutel Public Services Company (Pty) Ltd and Edutel Higher Education (Pty) Ltd.
Edutel is your one-stop to life-long learning, specialising in skills development and training, higher education, employment, marketing, teacher training, Continued Professional Teacher Development (CPTD), Recognition of Prior Learning (RPL) and the offering of formal qualifications in different sectors of the economy. Edutel is a level 1 BBBEE concern.
Call Centre and Reception course is offered by Gold Class Group. Our focus is predominantly on the African continent,where a diversity of projects and many skills are still required in order to catch up with the rest of the world.
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skill...
The CBP™ Customer Service Certification program is aimed for professionals who are interested to learn the basics and skills necessary in customer service. This program was developed by highly qualified, professional and passionate consultants with experience in this field.
Telephone Etiquette Skills training is offered by Opelong.Opelong has taken up the challenge to be a complete training provider and your one stop ICT solutions provider to its clients. We offer Training services, SDF Consulting, IT services, consulting in SETAs accreditation and Project management.
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