This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
DurationThe very foundation and future of our business depends on building and maintaining our customer service levels and performance.
This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
Experienced facilitators conduct the workshops and the theoretical components are further enhanced by the introduction of practical examples of the different tasks of the candidates.
Edutel Holdings (Pty) Ltd was founded in the early 90’s by Andries Pelser (Chief Executive Officer) who brought with him over 30 years of experience in the field of education and training. Growing demand led Edutel to establish associate companies namely Edutel Wholesale and Retail Academy (Pty) Ltd, Edutel Skills Development (Pty) Ltd, Edutel Services Company (Pty) Ltd, Edutel Public Services Company (Pty) Ltd and Edutel Higher Education (Pty) Ltd.
Edutel is your one-stop to life-long learning, specialising in skills development and training, higher education, employment, marketing, teacher training, Continued Professional Teacher Development (CPTD), Recognition of Prior Learning (RPL) and the offering of formal qualifications in different sectors of the economy. Edutel is a level 1 BBBEE concern.
Call Centre Skills training is offered by Opelong.Opelong has taken up the challenge to be a complete training provider and your one stop ICT solutions provider to its clients. We offer Training services, SDF Consulting, IT services, consulting in SETAs accreditation and Project management.
Impressive Customer Service course is offered by Brilliant Training And HR Solutions. Our training division helps both public and private clients improve their organisations, processes, and performance.
Telephone Skills course is offered by Academic College. The Academic College was established to address the dire training need within the Hospitality Industry; to provide a competent and skilled workforce.
Become a world-class communicator via active listening and consultative influencing skills.
Our Customer service training program seeks to achieve improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.
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