This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
DurationThe very foundation and future of our business depends on building and maintaining our customer service levels and performance.
This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
Experienced facilitators conduct the workshops and the theoretical components are further enhanced by the introduction of practical examples of the different tasks of the candidates.
Edutel Holdings (Pty) Ltd was founded in the early 90’s by Andries Pelser (Chief Executive Officer) who brought with him over 30 years of experience in the field of education and training. Growing demand led Edutel to establish associate companies namely Edutel Wholesale and Retail Academy (Pty) Ltd, Edutel Skills Development (Pty) Ltd, Edutel Services Company (Pty) Ltd, Edutel Public Services Company (Pty) Ltd and Edutel Higher Education (Pty) Ltd.
Edutel is your one-stop to life-long learning, specialising in skills development and training, higher education, employment, marketing, teacher training, Continued Professional Teacher Development (CPTD), Recognition of Prior Learning (RPL) and the offering of formal qualifications in different sectors of the economy. Edutel is a level 1 BBBEE concern.
Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.
Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment
Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
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