Customer Service course is offered by Excellent Academy of Skills. Excellent Academy of Skills is a community developer Accredited Training Centre situated in Cape Town CBD and it is known now in City for its high quality and professional training services and community development programs based
Customer Service course is offered by Excellent Academy of Skills. Excellent Academy of Skills is a community developer Accredited Training Centre situated in Cape Town CBD and it is known now in City for its high quality and professional training services and community development programs based with flexible program.
We understand that up skilling our community today is building a better tomorrow. Therefore, we have a particular attention on both unprivileged and privileged community by setting up a platform of a training allowing everyone no matter the age, race and social background to be trained
Believing that the better way of helping our community is to attend them in the local area and deliver the mobile training, our training system include as well moving from area to area delivering; group training, one on one training, on desk training
Excellent Academy of Skills is a community developer Accredited Training Centre situated in Cape Town CBD and it is known now in City for its high quality and professional training services and community development programs based with flexible program.
We understand that up skilling our community today is building a better tomorrow. Therefore, we have a particular attention on both unprivileged and privileged community by setting up a platform of a training allowing everyone no matter the age, race and social background to be trained
Believing that the better way of helping our community is to attend them in the local area and deliver the mobile training, our training system include as well moving from area to area delivering; group training, one on one training, on desk training
We have understood that the only major barrier to the self-development and studies in today's society is the lack of time as everyone needs to be working in order to face the life challenges.
This is why we have come up with the "personal tuition training system"; With the personal tuition training system, we have managed to train people who couldn't study due to their busy schedule including; security guards, mothers, and any worker during their off days, leave days, holidays or during any hours of the day where they can be free for 2 hours.
This just means we have avail our self and made our learning style flexible to the need and availability of our community.
Our Philosophy
We treat our learners as experienced adults with a great deal to contribute to their course.
Work is concentrated. Time is precious. All our courses are intensive.
The schedule is planned but flexible.
No single training method suits everyone. We are sensitive to different learning styles.
Our approach is always practical. People need to use skills given to them, not just studying it.
Small is beautiful. We restrict the numbers in our course centers so that we can ensure a really personal service at all times.
We offer a multi-national, multi-cultural environment.
Learning is collaboration - between the trainer and the learner, and between individual learners.
Learning never ends. We know that your course with us is just part of a bigger picture. We try to give to learners the tools to continue develop their lives after they leave us.
This interactive workshop combines the two fundamental aspects the customer experience – customer interaction and service. Grow your understanding of how to build customer relationships that last while delivering service with finesse, efficiency, and accuracy.
This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment
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Quality Customer Service Management course is offered by International Centre For Training And Development Southern Africa (ICTDSA). ICTDSA focuses in offering a wide range of high quality short courses aimed at equipping learners at all levels of the workforce
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