Customer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Customer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Furthermore the return on investment to our clients is skilled learners and a workplace that complies with the relevant legislation. We want to become a market leader within our scope of accreditation.
Our aim is to provide portable skills for the South African workforce by means of quality accredited training interventions.
FBT Consultants (Reg. No. 2011/031684/23) was established in September 2011 by Francois Gantz. With our main focuses on Training and Development Solutions, we have grown into a proud company which is built around strong moral principles.
Our Vision:
Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable. Furthermore the return on investment to our clients is skilled learners and a workplace that complies with the relevant legislation.
Our Mission
We want to become a market leader within our scope of accreditation. Our aim is to provide portable skills for the South African workforce by means of quality accredited training interventions.
Our Accreditation:
Our primary accreditation is with the Transport Education and Training Authority (TETA). Registration Number TETA12-223.
Furthermore, we are also registered with the Department of Labour (No. 449) to present various lifting equipment training as per the National Driven Machinery ACT.
As part of our commitment to our clients to deliver accredited training interventions and to support the process, we have been registered and approved at various bodies, including :
Department of Labour (CI 219/3/12/1– First Aid),
Department of Transport (PRDP (D) 2016/161 – Transportation of Dangerous Goods),
Construction Education and Training Authority (CETA 1R15167)
Registered with the South African Institute of Occupational Safety and Health (SAIOHS)
All our facilitators, assessors and moderators are subject matter experts and registered with the required education and training authorities to present and to conduct the applicable assessments.
Our ETQA:
With more than 17 years of training and development experience, our Quality Management System is managed by our managing member. This ensures that our clients get the support that is required. All learner and client data is captured onto our customised learner management system. This enables us to manage the process of renewals on behalf of our clients before any expired – or compliance issues influence our client’s productivity in any negative way.
We also have an occupational health nurse on standby to assist our clients with the required operator- or full medicals as per legislation (only available in the Western Cape).
This course is a combination of the best we have to offer in Customer Service and Call Centre skills. We have combined our Customer Centric Employee Course and our Telephone Skills for Call Centres to give a powerful vitamin boost of essential knowledge and skills for anyone working in a high-stres...
Telephone Etiquette course is offered by The ICHAF Training Institute. With more than a decade of experience in the field of corporate learning and development we at ICHAF understand the needs, demands and desired outcomes that are synonymous with large corporates.
This programme aims to upskill employees who are currently employed in a reception and cash handling role.
Call Centre short course is offered by Rand Training College. We strive to provide our students with a dynamic and motivating academic input and personal attention.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
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