Customer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
DurationCustomer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Furthermore the return on investment to our clients is skilled learners and a workplace that complies with the relevant legislation. We want to become a market leader within our scope of accreditation.
Our aim is to provide portable skills for the South African workforce by means of quality accredited training interventions.
FBT Consultants (Reg. No. 2011/031684/23) was established in September 2011 by Francois Gantz. With our main focuses on Training and Development Solutions, we have grown into a proud company which is built around strong moral principles.
Our Vision:
Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable. Furthermore the return on investment to our clients is skilled learners and a workplace that complies with the relevant legislation.
Our Mission
We want to become a market leader within our scope of accreditation. Our aim is to provide portable skills for the South African workforce by means of quality accredited training interventions.
Our Accreditation:
Our primary accreditation is with the Transport Education and Training Authority (TETA). Registration Number TETA12-223.
Furthermore, we are also registered with the Department of Labour (No. 449) to present various lifting equipment training as per the National Driven Machinery ACT.
As part of our commitment to our clients to deliver accredited training interventions and to support the process, we have been registered and approved at various bodies, including :
Department of Labour (CI 219/3/12/1– First Aid),
Department of Transport (PRDP (D) 2016/161 – Transportation of Dangerous Goods),
Construction Education and Training Authority (CETA 1R15167)
Registered with the South African Institute of Occupational Safety and Health (SAIOHS)
All our facilitators, assessors and moderators are subject matter experts and registered with the required education and training authorities to present and to conduct the applicable assessments.
Our ETQA:
With more than 17 years of training and development experience, our Quality Management System is managed by our managing member. This ensures that our clients get the support that is required. All learner and client data is captured onto our customised learner management system. This enables us to manage the process of renewals on behalf of our clients before any expired – or compliance issues influence our client’s productivity in any negative way.
We also have an occupational health nurse on standby to assist our clients with the required operator- or full medicals as per legislation (only available in the Western Cape).
The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.
Customer Success and Service training is offered by PMI. PMI has over 40 years experience as a leading provider of corporate training solutions in Southern Africa. We offer a progression on articulated learning from level NQF 1 to NQF 8 with over 40 qualifications and 150 short courses.
Call Centre Management course is offered by Meyiswa Training Academy. These courses are facilitated by competent, qualified trainers and facilitators, and encompass pre- and post- course assessments to ensure that the learners have fully attained the course standards at completion.
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