Customer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Customer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Furthermore the return on investment to our clients is skilled learners and a workplace that complies with the relevant legislation. We want to become a market leader within our scope of accreditation.
Our aim is to provide portable skills for the South African workforce by means of quality accredited training interventions.
FBT Consultants (Reg. No. 2011/031684/23) was established in September 2011 by Francois Gantz. With our main focuses on Training and Development Solutions, we have grown into a proud company which is built around strong moral principles.
Our Vision:
Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable. Furthermore the return on investment to our clients is skilled learners and a workplace that complies with the relevant legislation.
Our Mission
We want to become a market leader within our scope of accreditation. Our aim is to provide portable skills for the South African workforce by means of quality accredited training interventions.
Our Accreditation:
Our primary accreditation is with the Transport Education and Training Authority (TETA). Registration Number TETA12-223.
Furthermore, we are also registered with the Department of Labour (No. 449) to present various lifting equipment training as per the National Driven Machinery ACT.
As part of our commitment to our clients to deliver accredited training interventions and to support the process, we have been registered and approved at various bodies, including :
Department of Labour (CI 219/3/12/1– First Aid),
Department of Transport (PRDP (D) 2016/161 – Transportation of Dangerous Goods),
Construction Education and Training Authority (CETA 1R15167)
Registered with the South African Institute of Occupational Safety and Health (SAIOHS)
All our facilitators, assessors and moderators are subject matter experts and registered with the required education and training authorities to present and to conduct the applicable assessments.
Our ETQA:
With more than 17 years of training and development experience, our Quality Management System is managed by our managing member. This ensures that our clients get the support that is required. All learner and client data is captured onto our customised learner management system. This enables us to manage the process of renewals on behalf of our clients before any expired – or compliance issues influence our client’s productivity in any negative way.
We also have an occupational health nurse on standby to assist our clients with the required operator- or full medicals as per legislation (only available in the Western Cape).
Professional telephone skills, improved communication skills and customer service tips. Role play to instill confidence and increase understanding of all skills taught.
Customer Success and Service training is offered by PMI. PMI has over 40 years experience as a leading provider of corporate training solutions in Southern Africa. We offer a progression on articulated learning from level NQF 1 to NQF 8 with over 40 qualifications and 150 short courses.
This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
Front Office Skills course is offered by Hope 4 Future and it includes certificate of attendance.
Become a world-class communicator via active listening and consultative influencing skills.
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