Our customer satisfaction training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer service training courses also show you how to measure your organization’s ability to meet and exceed customer expectations.
Our customer satisfaction training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer service training courses also show you how to measure your organization’s ability to meet and exceed customer expectations.
Discover how to make every client connection a positive one a skill that’s especially crucial during an economic downturn.
Take the first step toward becoming more customer service centered by attending any of the customer satisfaction training seminars listed below.
Basic and Core Skills
Global executive academy (gea) is a member of gea institute singapore. Gea is an executive training center in academic partnership with reputable universities globally from united states, australia, china, malaysia and singapore. Gea focuses on providing top notch internationally recognized education and corporate training to working professionals & leaders. Gea’s world class faculty helps shape professionals into global leaders with their extensive knowledge and expertise.
Gea institute is a graduate research institute focused on high quality comprehensive academic programmes based on a full-time international syllabus for working professionals.
We also focus on applied research projects using research methodology to create innovative solutions aimed at real world problems in the areas of service, hospitality, leadership, management, business, education, and digital technologies. We are also a private education institute registered with the committee for private education (cpe) in singapore.
Gea institute is also a member of the gea umbrella which has academic and research activities in malaysia and china. Gea’s experienced and qualified faculty helps shape professionals into global leaders with their extensive knowledge and expertise.
The committee for private education (cpe) was appointed by skillsfuture singapore (ssg) board.
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Learn Onsite & Offsite
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
This is a 2-day customer service training skill improvement program that focuses on handling difficult and demanding customers. It includes understanding customer needs and expectations, handling customers on the phone and complaints, psychology of customer complaints, solving customer’s problems...
Telephone Skills training is offered by Ascot Academy. Ascot’s Short Course Training Programme can also be customized and tailor-made to the specific requirement of any hospitality and service related establishments.
Our professional certificates awarded by utm space. The programme is fully accredited by the school of professional and continuing education, universiti teknologi malaysia (utmspace), an internationally recognised and reputable university.
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.
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