Customer Service

by Institute for Graphic Communications and Printability Claim Listing

Customer Service training is offered by Institute for Graphic Communications and Printability for all skill level. It is not what we offer or at what price but how we offer it that allows us to differentiate ourselves from the competition.

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img Duration

7 Hours

Course Details

Customer Service training is offered by Institute for Graphic Communications and Printability for all skill level. It is not what we offer or at what price but how we offer it that allows us to differentiate ourselves from the competition.

 

Contents:

  • Role of each in the chain of relations with the customer
  • The four cross-curricular essential skills
  • Social Styles
  • Empathy
  • Reasons why we lose customers
  • Knowledge of customers and their needs and concerns
  • Who is responsible for customers?
  • Montreal Branch

    999 Emile-Journault Avenue East, Montreal

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