Customer Service Courses are offered by Karen Sheldon Training.
Customer Service Courses are offered by Karen Sheldon Training.
A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.
Karen Sheldon Training specialises in working with organisations to find solutions to their training needs, allowing us to offer tailored training packages for NT employers and employees.
We offer a variety of training courses covering a wide and expanding range of industry sectors (including Hairdressing, Childcare, Retail, Tourism, Hospitality and Cookery) that can be delivered individually, online or to private groups dependent on our students, clients and workplace. Our courses are locally developed and informed by many years of practical experience. We offer
flexible options and can design a training program to suit your learners, location and budget. Karen Sheldon Training is a division of Karen Sheldon Group and has operated as a Registered
Training Organisation (RTO: 70045) since 2008. Our training programs are carefully designed to be responsive to industry and employer needs.
The Karen Sheldon Group (KSG), comprised ofKaren Sheldon Catering and Karen Sheldon Training, works to promote and pursue employment and training opportunities in the Northern Territory for Territorians.
With a ‘boots on the ground’ approach, we live by the ethos that “a person with a job is a person with a future” because we understand that a job is one of the key social determinants of a healthy person and a healthy community, as well as a vital factor in developing the Northern Territory.
Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, imple...
This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
Learn how to identify real beneficiaries, detect PEP customers, and Conduct due diligence on a risk-based approach, in addition to identifying the customer tax status (FATCA & CRS).
In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer’s need a...
Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
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