Customer Service Courses are offered by Karen Sheldon Training.
Customer Service Courses are offered by Karen Sheldon Training.
A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.
Karen Sheldon Training specialises in working with organisations to find solutions to their training needs, allowing us to offer tailored training packages for NT employers and employees.
We offer a variety of training courses covering a wide and expanding range of industry sectors (including Hairdressing, Childcare, Retail, Tourism, Hospitality and Cookery) that can be delivered individually, online or to private groups dependent on our students, clients and workplace. Our courses are locally developed and informed by many years of practical experience. We offer
flexible options and can design a training program to suit your learners, location and budget. Karen Sheldon Training is a division of Karen Sheldon Group and has operated as a Registered
Training Organisation (RTO: 70045) since 2008. Our training programs are carefully designed to be responsive to industry and employer needs.
The Karen Sheldon Group (KSG), comprised ofKaren Sheldon Catering and Karen Sheldon Training, works to promote and pursue employment and training opportunities in the Northern Territory for Territorians.
With a ‘boots on the ground’ approach, we live by the ethos that “a person with a job is a person with a future” because we understand that a job is one of the key social determinants of a healthy person and a healthy community, as well as a vital factor in developing the Northern Territory.
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
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