Customer Service Courses are offered by Karen Sheldon Training.
Customer Service Courses are offered by Karen Sheldon Training.
A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.
Karen Sheldon Training specialises in working with organisations to find solutions to their training needs, allowing us to offer tailored training packages for NT employers and employees.
We offer a variety of training courses covering a wide and expanding range of industry sectors (including Hairdressing, Childcare, Retail, Tourism, Hospitality and Cookery) that can be delivered individually, online or to private groups dependent on our students, clients and workplace. Our courses are locally developed and informed by many years of practical experience. We offer
flexible options and can design a training program to suit your learners, location and budget. Karen Sheldon Training is a division of Karen Sheldon Group and has operated as a Registered
Training Organisation (RTO: 70045) since 2008. Our training programs are carefully designed to be responsive to industry and employer needs.
The Karen Sheldon Group (KSG), comprised ofKaren Sheldon Catering and Karen Sheldon Training, works to promote and pursue employment and training opportunities in the Northern Territory for Territorians.
With a ‘boots on the ground’ approach, we live by the ethos that “a person with a job is a person with a future” because we understand that a job is one of the key social determinants of a healthy person and a healthy community, as well as a vital factor in developing the Northern Territory.
This course will benefit anyone who interacts with customers, both internal and external.
With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal wit...
Are you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.
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