All staff that need to improve on their existing customer service skills and develop new skills. This workshop will address general attitude in the workplace, motivate staff and instill confidence in their professional abilities.
DurationAll staff that need to improve on their existing customer service skills and develop new skills. This workshop will address general attitude in the workplace, motivate staff and instill confidence in their professional abilities. It will help them to achieve service excellence and enhance the impression your customer has of your organisation.
Outcomes:
Lesson 1: Human interaction
Lesson 2: Communication skills in customer service
Lesson 3: Service standards
Lesson 4: Customer management
Lesson 5: Stress in service situations
Keybase Pretoria is an accredited training centre based in Moreleta Park, Pretoria East. We specialize in all Microsoft courses from Basic to Advanced as well as soft skill courses.
As Customer Care forms the biggest part of not only our life but also our service and the impact it may have on our guests, we look at topics such as effective customer care, customer information and accurate information, customer’s needs, the maintaining of information displays
You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers.
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
Dial into the communication process to understand the importance of listening and how to improve business communication. Our telephone etiquette workshop allows you to build your confidence in how to identify conflict and resolve it effectively.
Customer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore