All staff that need to improve on their existing customer service skills and develop new skills. This workshop will address general attitude in the workplace, motivate staff and instill confidence in their professional abilities.
DurationAll staff that need to improve on their existing customer service skills and develop new skills. This workshop will address general attitude in the workplace, motivate staff and instill confidence in their professional abilities. It will help them to achieve service excellence and enhance the impression your customer has of your organisation.
Outcomes:
Lesson 1: Human interaction
Lesson 2: Communication skills in customer service
Lesson 3: Service standards
Lesson 4: Customer management
Lesson 5: Stress in service situations
Keybase Pretoria is an accredited training centre based in Moreleta Park, Pretoria East. We specialize in all Microsoft courses from Basic to Advanced as well as soft skill courses.
Customer Success and Service training is offered by PMI. PMI has over 40 years experience as a leading provider of corporate training solutions in Southern Africa. We offer a progression on articulated learning from level NQF 1 to NQF 8 with over 40 qualifications and 150 short courses.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
Call Centre Management course is offered by Meyiswa Training Academy. These courses are facilitated by competent, qualified trainers and facilitators, and encompass pre- and post- course assessments to ensure that the learners have fully attained the course standards at completion.
This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Customer Care Fundamentals course is offered by Jaylee Group. Join thousands of successful and high-flying entities, individuals, groups and communities that continue to benefit from our customized training and development programmes.
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