Customer Service

This Customer Service course is designed to provide students with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Students will explore the background and techniques of customer interactions.
 

Objectives:

Upon completion of the Customer Service course, students will be able to:

• Tools to provide quality customer service and make lasting impressions on customers
• How customers define the success of your company, as well as a customer’s emotional behaviors, and how that sensitivity influences his or Her decision making
• Techniques to increase customer satisfaction through your behavior, sensitivity, and respect
• The techniques for providing service through face-to-face contact, the factors that contribute to the success of that contact, and the benefits of actively listening to your customers
• The stages of customer management and recognize who your internal customers are. You will also explore value chain management and how to make positive long-term decisions that add value to your company
• The guidelines for dealing with unreasonable and irate customers
• Action to increase the loyalty of the customers you serve
• Sales via customer services