This Customer Service course is designed to provide students with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits
DurationThis Customer Service course is designed to provide students with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Students will explore the background and techniques of customer interactions.
Upon completion of the Customer Service course, students will be able to:
Our team boasts 20+ years of experience designing, developing, and delivering a full suite of industry-leading technology education classes and training solutions across the globe.
Our trainers, equipped with expert industry experience and an unparalleled commitment to quality, facilitate classes that are offered in various delivery formats so our clients can obtain the training they need when and where they need it.
LearnQuest is a Top 20 IT Training company that maintains strategic partnerships with IBM, AWS, Microsoft, Apple, Red Hat, Google, the Project Management Institute, the International Institute of Business Analysis, and more.
LearnQuest currently has offices in the United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Poland, Czech Republic, Bulgaria, India, Australia, New Zealand, and Singapore to customers in 180 countries.
LearnQuest is accredited by ACCET (The Accrediting Council for Continuing Education & Training), an ISO 9001:2008 certified agency and APMG-International as an IAITAM Accredited Training Organization (ATO).
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
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