Customer Service

Customer Service Training

This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.

Improve Your Customer Service Skills

During this one day course, you will be given the knowledge and practical skills you need to improve your customer service skills, from identifying customers needs to developing your listening and communication skills, through to handling customer complaints.

Customer Service Course Objectives

Delegates on this course will learn: 

• The essential elements of customer service

• An understanding of your customers' experience/journey

• How to use effective communication skills

• How to deal with difficult customers and situations

• How to deal with complaints

• Techniques for managing their workload 

Customer Service Course Topics

• Understanding customer needs

• Setting and managing customer expectations

• Understanding the impact of the way you do business

• Exploring opportunities for improvement

• Active listening, positive language and rapport building

• The use of effective questioning to ascertain the issues

• Owning the problem

• Prioritising tasks and To-Do lists

Who is this Customer Service training for?

This course is for anyone in a customer service role or is moving into a customer service role.

It is ideal for anyone who would benefit from learning or refreshing their knowledge and skills in this area.