Customer service is basic knowledge on how to speak and respond to customers. Customer service should be top priority in any business.
DurationCustomer service is basic knowledge on how to speak and respond to customers. Customer service should be top priority in any business.
This qualification enables learners to gain knowledge on the following aspects:
Develop customer service policies
Establish methods to train employees
Learn to evaluate customer service
Requirements
No Requirements
Established in 2005, Maritime Business Institute has established solid credentials and has a dedicated employee complement that takes pride in maintaining high academic standards.
Our success is attributed to an honest and open approach to communication and superior performance, adopting strong discipline and good business ethics as key policies to ensure learner and client satisfaction.
Persistent networking with learners and shareholders alike has proven effective in forging relationships of trust that provide our competitive edge.
Communication is imperative to ensure maximum impact. Thus open channels of communication have been established to ensure we meet the requirements of our learners, shareholders and clients.
Call Centre Services course is offered by Perfect Choice Training. We offer our services Nationwide as well as Sub- Saharan Africa by our experienced instructors who bring with them the knowledge and working background necessary to train your staff.
Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment
Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
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