Customer service is basic knowledge on how to speak and respond to customers. Customer service should be top priority in any business.
DurationCustomer service is basic knowledge on how to speak and respond to customers. Customer service should be top priority in any business.
This qualification enables learners to gain knowledge on the following aspects:
Develop customer service policies
Establish methods to train employees
Learn to evaluate customer service
Requirements
No Requirements
Established in 2005, Maritime Business Institute has established solid credentials and has a dedicated employee complement that takes pride in maintaining high academic standards.
Our success is attributed to an honest and open approach to communication and superior performance, adopting strong discipline and good business ethics as key policies to ensure learner and client satisfaction.
Persistent networking with learners and shareholders alike has proven effective in forging relationships of trust that provide our competitive edge.
Communication is imperative to ensure maximum impact. Thus open channels of communication have been established to ensure we meet the requirements of our learners, shareholders and clients.
Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.
At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
Customer Service workshop is offered by Elogin Business Institute for all skill levels. E-Login Business Institute offers next generation education in the field of business and management.
Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
In this course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations.
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