Customer service is basic knowledge on how to speak and respond to customers. Customer service should be top priority in any business.
DurationCustomer service is basic knowledge on how to speak and respond to customers. Customer service should be top priority in any business.
This qualification enables learners to gain knowledge on the following aspects:
Develop customer service policies
Establish methods to train employees
Learn to evaluate customer service
Requirements
No Requirements
Established in 2005, Maritime Business Institute has established solid credentials and has a dedicated employee complement that takes pride in maintaining high academic standards.
Our success is attributed to an honest and open approach to communication and superior performance, adopting strong discipline and good business ethics as key policies to ensure learner and client satisfaction.
Persistent networking with learners and shareholders alike has proven effective in forging relationships of trust that provide our competitive edge.
Communication is imperative to ensure maximum impact. Thus open channels of communication have been established to ensure we meet the requirements of our learners, shareholders and clients.
The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.
Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
Call Centre Management & Public Relation course is offererd by CDTFA. The institute strives to deliver exceptional and high impact learning experience with outstanding competences, expertise and skills to compete in the global economic.
The broad aim of this course is to introduce participants to key knowledge, attitudes and skills pertaining to Service Excellence and Quality in the work environment.
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