DurationTakeways
What Will I Learn?
Assessing situations effectively
Recognising potential conflicts and challenges
Mastering good communication skills
Developing assertiveness for difficult situations
Finding resolutions and influencing customers
Free digital course assets
Free post-course helpdesk support
Everyone who attends a classroom course tells us the same thing - there's an amazing vibe and energy. It doesn't happen by accident, our front of house staff are amazing. We hire people with interesting stories from all over the world, who understand how to put people at ease.
We play great music that's curated to make you feel ready for the day ahead. We want you to feel like you've arrived at the house of an old friend. Welcomed, relaxed and looked after.
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales...
Exploring the changing face of ‘cold calling’ and customers expectations when dealing with people over the telephone
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
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