DurationTakeways
What Will I Learn?
Assessing situations effectively
Recognising potential conflicts and challenges
Mastering good communication skills
Developing assertiveness for difficult situations
Finding resolutions and influencing customers
Free digital course assets
Free post-course helpdesk support
Everyone who attends a classroom course tells us the same thing - there's an amazing vibe and energy. It doesn't happen by accident, our front of house staff are amazing. We hire people with interesting stories from all over the world, who understand how to put people at ease.
We play great music that's curated to make you feel ready for the day ahead. We want you to feel like you've arrived at the house of an old friend. Welcomed, relaxed and looked after.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
To us at the leadership growth company customer service is all about the experience. How your customer actually ‘feels’ even when things don’t go according to plan.
Our mission is to provide excellent quality training to small and medium businesses across South Yorkshire, East Midlands, Northamptonshire and surrounding areas.
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
The Inn-Dispensable one day Customer Care seminar is delivered by a tutor who knows the industry inside and out and who knows the best practices of Customer Service throughout the UK licensed sector.
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