DurationTakeways
What Will I Learn?
Assessing situations effectively
Recognising potential conflicts and challenges
Mastering good communication skills
Developing assertiveness for difficult situations
Finding resolutions and influencing customers
Free digital course assets
Free post-course helpdesk support
Everyone who attends a classroom course tells us the same thing - there's an amazing vibe and energy. It doesn't happen by accident, our front of house staff are amazing. We hire people with interesting stories from all over the world, who understand how to put people at ease.
We play great music that's curated to make you feel ready for the day ahead. We want you to feel like you've arrived at the house of an old friend. Welcomed, relaxed and looked after.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of custo...
Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge.
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