DurationTakeways
What Will I Learn?
Assessing situations effectively
Recognising potential conflicts and challenges
Mastering good communication skills
Developing assertiveness for difficult situations
Finding resolutions and influencing customers
Free digital course assets
Free post-course helpdesk support
Everyone who attends a classroom course tells us the same thing - there's an amazing vibe and energy. It doesn't happen by accident, our front of house staff are amazing. We hire people with interesting stories from all over the world, who understand how to put people at ease.
We play great music that's curated to make you feel ready for the day ahead. We want you to feel like you've arrived at the house of an old friend. Welcomed, relaxed and looked after.
This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
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