Half day session that will explore how good customer service starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide good customer service.
DurationStaff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: Half day session that will explore how good customer service starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide good customer service.
It will describe how staff provide good service and the way they provide it, and the standard by which service users will measure whether they have received a a good customer experience.
Course Aims:
Learn more about the delivery of excellent customer service
Improve your communication skills to strengthen relationships and interactions with customers and colleagues
Develop the knowledge and principles that underpin outstanding customer care
Gain or develop key transferrable skills applicable in a range of industries and sectors
About
Through our experience and understanding of the Adult Health & Social Care industry we are able to appreciate the constraints placed upon a health, social care or voluntary sector organisation and can offer a results focused service with all training programs meeting the requirements of CQC. Our trainers enthusiastic approach to learning ensures we deliver sessions that are practical and enjoyable.
Our training styles are highly interactive and lively, with an emphasis on audio-visual materials, discussion and plenty of opportunities to work in small groups. This creates an environment conducive to personal development. Past testimonials demonstrate not only the quality of our training delivery, but also the overall excellence of the service we provide.
We deliver on promises, on time, within budget, every time
This course teaches people how to communicate in a manner that inspires the confidence and trust of a caller and gives the best possible impression of the business.
Strengthen your competitive advantage by taking a strategic, transformative view on your customer’s journey and your interactions with them. You will discover how to maintain positive customer relationships whilst gaining a greater understanding of their behaviour.
Customer service practitioners work in a range of sectors and locations and provide a high quality service to customers of the organisation communicating face-to-face or by telephone, post, email text or social media.
We provide First Aid for Mental Health (FAMH) courses to businesses across the UK. All our FAMH courses are Ofqual-regulated and can be delivered either online or in-person.
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