Customer Service training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
DurationCustomer Service training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
We understand the importance and relationship between training, profitability and business sustainability. When an organization invests in their employees training and development, they are investing in the future growth and success of the business.
We enable you to focus on growing and expanding your business, while we focus on training and developing your employees.
Mission Statement
We are people builders. Our value-added, collaborative services contribute to improving the—skillsets, productivity, and engagement of employees, customer experiences, workplace safety, and business efficiencies. We are the training and development partner of choice, for businesses.
Vision Statement
We provide businesses with highly engaging, performance-based, and learner-centric training and development solutions. We fervently serve and partner with businesses to create an environment where their employees grow, thrive and are equipped to succeed, thereby, crowning the business with success.
Identifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.
In this course, you will explore the background and techniques of customer interactions.
This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, techniques to create a great first impression and gain client trust through proven communication methods, how to professionally handle irate customers and clients and h...
Providing excellent service to the public is important–but how do you cope and stay calm with the angry or challenging person? This module offers concrete ways to cope with various types of challenging citizens. You will learn ways to get them to listen to you
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
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