Understanding responsibilitiesA one week course where you will gain the knowledge of how to deliver effective customer service and how to support the customer service environment.
Customer Service
A one week course where you will gain the knowledge of how to deliver effective customer service and how to support the customer service environment.
On completion achieving a level 2 qualification.
Welcome to the RNN Group
We are an education and training provider, meeting the needs of thousands of employers, adults and school leavers every year and contributing at the heart of our communities.
The RNN Group in Numbers
£36m Annual Turnover
11,000 Learners Annually
800 Employed Staff
1,400 Apprentices
About Us
RNN Group is an education and training provider, meeting the needs of thousands of employers, adults and school leavers every year and contributing at the heart of our communities.
The RNN Group includes five campuses of career-focused further and Higher Education in South Yorkshire and North Nottinghamshire which includes; Rotherham College, North Notts College, Dearne Valley College, University Centre Rotherham, alongside our partner organisation the National Fluid Power Centre.
We educate school leavers, undergraduates, employees and those re-joining the workforce with a focus on ensuring learners leave equipped with the necessary skills to join or re-join the workforce.
We work in partnership with schools, employers and local organisations to continually ensure we are leading and delivering on innovation and skills in our communities.
In total, we employ or engage over 800 staff to educate and train over 11,000 people each year, including over 1,400 apprentices.
We work at the centre of our local communities, contributing to civic life and economic renewal. Through events, volunteering and charitable efforts, we reach out to individuals and groups.
From our heartlands in the Sheffield City Region and the East Midlands, we help companies succeed and individuals learn their way to career security and personal and professional fulfilment and happiness.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
Our developing customer service skills level 1 qualification is delivered online and is intended to be accessible to a wide range of adult learners of all abilities. This qualification comprises a unit from the level 1 award in exploring occupational studies course.
Call centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation.
The telephone skills training course provides practical and effective telephone skills and techniques to confidently answer calls, as well as how to professionally respond to telephone enquiries and handle complaints.
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
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