The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
DurationWe live in a world that offers customers a range of choices. Modern organizations operate in a highly competitive global market. The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
It will give both individuals and businesses practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve current customer relationships.
The course is ideal for call center agents, team leaders and supervisors in call centres. SACOB Short Courses are not accredited and are intended to offer you knowledge and skills in a particular field and is a non-credit bearing short course.
Overview:
Key principles of customer service
Factors affecting customer service
The importance of effective communication skills in customer service
The customer service professional
Client relations in a contact centre
Dealing with customer problems and handling dissatisfied customers
Building effective customer relationships
SACOB – the South African College of Business is a specialist business college offering professional qualifications and short courses to people wanting to embark on or revitalise their careers, by building and enhancing their business skills and knowledge. Our fields of study include Administration, Bookkeeping, Accounting, Business Management, Chartered Secretary, Entrepreneurship, Financial Analysis, Pastel, Tourism & Hospitality and Short Courses.
Our goal is to offer a learning experience that supports a student from start to successful completion of their course (s).
We achieve this by combining the benefits of distance learning and face-to-face education to bring you a specialized educational journey. We provide traditional education, through modern delivery.
As a student of SACOB you can expect interactivity, support, flexibility and cost-efficiency during your studies.
Traditional education, Modern delivery.
What makes our offering unique is that we overcome the challenges of distance learning by combining the interactivity and connection of face-to-face education with the flexibility and cost-saving of distance education.
Our hands-on approach is delivering results and that is what matters the most. Our students consistently rank in the Top 10 in professional body assessments. With online chat facilities, same day lecturer response, question and answer platforms, student support and career guidance from a dedicated student advisor, SACOB brings distance learning closer than ever.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
This interactive workshop combines the two fundamental aspects the customer experience – customer interaction and service. Grow your understanding of how to build customer relationships that last while delivering service with finesse, efficiency, and accuracy.
Learn Basic principles of communication, Communication style – knowing your audience and much more.
Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
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