Customer Service

by SACOB - South African College of Business Claim Listing

The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.

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SACOB - South African College of Business Logo

img Duration

10 Weeks

Course Details

We live in a world that offers customers a range of choices. Modern organizations operate in a highly competitive global market. The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.

It will give both individuals and businesses practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve current customer relationships.

The course is ideal for call center agents, team leaders and supervisors in call centres. SACOB Short Courses are not accredited and are intended to offer you knowledge and skills in a particular field and is a non-credit bearing short course.



  • Key principles of customer service

  • Factors affecting customer service

  • The importance of effective communication skills in customer service

  • The customer service professional

  • Client relations in a contact centre

  • Dealing with customer problems and handling dissatisfied customers

  • Building effective customer relationships

  • Cape Town Branch

    88 Belvedere Road, Cape Town

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