The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
DurationWe live in a world that offers customers a range of choices. Modern organizations operate in a highly competitive global market. The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
It will give both individuals and businesses practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve current customer relationships.
The course is ideal for call center agents, team leaders and supervisors in call centres. SACOB Short Courses are not accredited and are intended to offer you knowledge and skills in a particular field and is a non-credit bearing short course.
Overview:
Key principles of customer service
Factors affecting customer service
The importance of effective communication skills in customer service
The customer service professional
Client relations in a contact centre
Dealing with customer problems and handling dissatisfied customers
Building effective customer relationships
SACOB – the South African College of Business is a specialist business college offering professional qualifications and short courses to people wanting to embark on or revitalise their careers, by building and enhancing their business skills and knowledge. Our fields of study include Administration, Bookkeeping, Accounting, Business Management, Chartered Secretary, Entrepreneurship, Financial Analysis, Pastel, Tourism & Hospitality and Short Courses.
Our goal is to offer a learning experience that supports a student from start to successful completion of their course (s).
We achieve this by combining the benefits of distance learning and face-to-face education to bring you a specialized educational journey. We provide traditional education, through modern delivery.
As a student of SACOB you can expect interactivity, support, flexibility and cost-efficiency during your studies.
Traditional education, Modern delivery.
What makes our offering unique is that we overcome the challenges of distance learning by combining the interactivity and connection of face-to-face education with the flexibility and cost-saving of distance education.
Our hands-on approach is delivering results and that is what matters the most. Our students consistently rank in the Top 10 in professional body assessments. With online chat facilities, same day lecturer response, question and answer platforms, student support and career guidance from a dedicated student advisor, SACOB brings distance learning closer than ever.
Learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module.
At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization.
Call Centre and Reception course is offered by Gold Class Group. Our focus is predominantly on the African continent,where a diversity of projects and many skills are still required in order to catch up with the rest of the world.
Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
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