Dealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
DurationDealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
The good news is that with some training you can go from "OK" customer service to "Excellent" in a short space of time.
As well as off-the-shelf training courses for staff and managers, we are happy to put together bespoke courses to suit your needs. Just send us a quick message and we'll get back to you for a no-strings chat.
Grow and improve yourself and your business with solid training
We are here to help you every step of the way.
Making your life easier is our priority.
Training Courses include Driver CPC, Transport Manager CPC, and Removal Operative training,
as well as bespoke training for businesses.
CPC Training for
Drivers and Managers
You are already professional driver who holds an advanced licence. We help you to enhance your skills and focus on what is important to be both legally compliant and feel the pride you deserve for doing what can be a difficult job well.
We have a range of different driver CPC courses but we know you will get the most from each course and enjoy the day too. You can never know too much when you are a professional driver, so book your driver CPC course today.
If you are an organisation, or a group of drivers, we can arrange to deliver a CPC course at your workplace, or other suitable venue of your choice.
We carry out driver CPC training in the Swindon area, or in a local training room in Cirencester, Marlborough, Chippenham, Royal Wootton Bassett and Cricklade. We are also happy to run driver CPC courses at venues across the West and South of the country including: Fairford, Burford, Hungerford, Newbury, Abingdon, Didcot, Wantage, Witney, Corsham, Melksham, Stroud, Oxford and Reading.
Your course fees may be reduced based on individual circumstances. For further guidance, please refer to the funding rules or speak to a member of staff.
Understand how to communicate with customers using the telephone (Credit Value 2)
This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
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