Dealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
DurationDealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
The good news is that with some training you can go from "OK" customer service to "Excellent" in a short space of time.
As well as off-the-shelf training courses for staff and managers, we are happy to put together bespoke courses to suit your needs. Just send us a quick message and we'll get back to you for a no-strings chat.
Grow and improve yourself and your business with solid training
We are here to help you every step of the way.
Making your life easier is our priority.
Training Courses include Driver CPC, Transport Manager CPC, and Removal Operative training,
as well as bespoke training for businesses.
CPC Training for
Drivers and Managers
You are already professional driver who holds an advanced licence. We help you to enhance your skills and focus on what is important to be both legally compliant and feel the pride you deserve for doing what can be a difficult job well.
We have a range of different driver CPC courses but we know you will get the most from each course and enjoy the day too. You can never know too much when you are a professional driver, so book your driver CPC course today.
If you are an organisation, or a group of drivers, we can arrange to deliver a CPC course at your workplace, or other suitable venue of your choice.
We carry out driver CPC training in the Swindon area, or in a local training room in Cirencester, Marlborough, Chippenham, Royal Wootton Bassett and Cricklade. We are also happy to run driver CPC courses at venues across the West and South of the country including: Fairford, Burford, Hungerford, Newbury, Abingdon, Didcot, Wantage, Witney, Corsham, Melksham, Stroud, Oxford and Reading.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
These skills are easily transferable from one role to another, as the fundamentals remain the same, however you choose to apply them. We work closely with you to create telephone skills training sessions that combine these soft skills with the specifics of your business or industry to develop well-...
Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
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