Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better serv
DurationCourse Description
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively.
Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.
The Training Institute of Washington, DC is focused on becoming the nation's leader in education and enterprise training solutions. In collaboration with our worldwide partners, we offer complete education program management solutions, including enrollment, certification, and project development and support.
Mission
The Training Institute of Washington, DC is dedicated to improving the way companies and individuals learn, use, and master technology through educational solutions that empower customers with choice, allowing them to determine when, where, and how they want their educational programs to be designed and delivered.
To master proper phone etiquette with guests and staff while effectively communicating amongst departments.
Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.Â
Providing excellent service to the public is important–but how do you cope and stay calm with the angry or challenging person?  This module offers concrete ways to cope with various types of challenging citizens.  You will learn ways to get them to listen to you
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
Identifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.
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