Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better serv
DurationCourse Description
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively.
Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.
The Training Institute of Washington, DC is focused on becoming the nation's leader in education and enterprise training solutions. In collaboration with our worldwide partners, we offer complete education program management solutions, including enrollment, certification, and project development and support.
Mission
The Training Institute of Washington, DC is dedicated to improving the way companies and individuals learn, use, and master technology through educational solutions that empower customers with choice, allowing them to determine when, where, and how they want their educational programs to be designed and delivered.
In this course, participants revisit the basics of excellent customer service and learn new tools to keep companies competitive. Participants practice real-world scenarios to examine facets of customer engagement such as tone, body language, empathy, and relationships.
Participants will learn ways to develop a culture of service excellence by using positive communication strategies and sensitivity/cultural awareness techniques that are necessary when working with the diverse general public.
Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer.
Welcome to our 20-hour weekend course on Customer Service Skills! Over the course of two days, we will dive deep into the world of customer service, learning the necessary skills to provide excellent service to customers in a variety of industries.
Covers the generic skills needed for any airline position involving regular contact with the traveling public. Includes human relations, personal appearance enhancement, etiquette, conflict management, speech skills, and the acquisition of attributes that would promote a proper professional image.
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