We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
DurationWe research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
Cross-sell & Upsell
Mike Clark is an exceptional trainer. Having experienced, worked in and with a huge range of business roles and focuses, Mike has an intuitive understanding for what needs doing in a business to move it forward.
His love of people and his perceptive ability to enable them to see what they can do to lift their game, gives him a definitive edge when training, whether in-house tailoring to the unique challenges each business faces, or in a general training role.
The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.
Level 2: Retail, Customer Service & Sales Support Course is offered by MSL Training. If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.
To provide an effective service in today's results orientated environment requires many skills.
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