We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
DurationWe research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
Cross-sell & Upsell
Mike Clark is an exceptional trainer. Having experienced, worked in and with a huge range of business roles and focuses, Mike has an intuitive understanding for what needs doing in a business to move it forward.
His love of people and his perceptive ability to enable them to see what they can do to lift their game, gives him a definitive edge when training, whether in-house tailoring to the unique challenges each business faces, or in a general training role.
To give participants the ability to deliver excellent customer service. To provide an understanding of the impact they have on their organisation’s reputation and the customer’s experience. Suitable for virtually anyone in your business who has dealings with your customers, both on the telephon...
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staf...
Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, UK, USA, India and South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore