This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
DurationThis customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations.
It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers. Help your staff deal with conflict and how they communicate and relate to others in the workplace.
Wesley Vocational Institute (RTO Code 90091) develops and delivers training programs to support the community services industry. The process we follow is one of close consultation with individuals, organisations and community groups to prepare our learners to be workplace ready.
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company
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