This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
DurationThis customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations.
It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers. Help your staff deal with conflict and how they communicate and relate to others in the workplace.
Wesley Vocational Institute (RTO Code 90091) develops and delivers training programs to support the community services industry. The process we follow is one of close consultation with individuals, organisations and community groups to prepare our learners to be workplace ready.
Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
This course has either written or oral supervised assessment. Students will require access to Skype video chat for assessment purposes.
A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
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