Welcome to our 20-hour weekend course on Customer Service Skills! Over the course of two days, we will dive deep into the world of customer service, learning the necessary skills to provide excellent service to customers in a variety of industries.
DurationWelcome to our 20-hour weekend course on Customer Service Skills! Over the course of two days, we will dive deep into the world of customer service, learning the necessary skills to provide excellent service to customers in a variety of industries.
Day One will focus on the fundamentals of customer service, including effective communication, active listening, and problem-solving.
We will explore common scenarios and challenges that arise in customer service situations, and work on developing strategies for handling them with grace and professionalism.
On Day Two, we will dive into more advanced topics, such as conflict resolution, managing difficult customers, and providing exceptional service.
We will also cover key soft skills, such as empathy, patience, and adaptability, that are critical for success in the customer service industry.
Throughout the course, you will have ample opportunities to practice your skills through role-playing exercises, case studies, and interactive discussions.
You will receive personalized feedback from our experienced instructors, who have years of experience working in customer and community service roles.
By the end of the course, you will have a strong foundation in customer service skills and be equipped with the tools you need to excel in any customer-facing role. Join us for an exciting and engaging weekend of learning!
There is an optional additional research assignment/ essay to be completed after the course. This lets you delve more deeply into a related topic of interest to you. Feedback is provided by the instructor.
Pace has always prioritized student success. A century ago, that meant propelling people to new highs in practical business careers. Our educational model is still real-world—but today Pace offers unbeatable opportunity to ambitious students at every level, in dozens of disciplines, and on three campuses.
Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. We are at the forefront of creating opportunity and that mission is expressed in our motto: Opportunitas.
Pace is a nationally-ranked university with six schools and colleges—College of Health Professions, Dyson College of Arts and Sciences, Elisabeth Haub School of Law, Lubin School of Business, School of Education, and Seidenberg School of Computer Science and Information Systems—and offers a variety of courses in business, health care, computer science, sustainability and justice, education, science, law, fine and performing arts, and more.
More than 50 cutting-edge centers, institutes, labs, and clinics, including the NYC Design Factory, Entrepreneurship Lab, Environmental Policy Clinic, Cybersecurity Education and Research Lab, Immigration Justice Clinic, and Health Care Simulation Labs serve as a training ground for future leaders.
One of the most competitive programs at the University is the performing arts, with the Pace School of Performing Arts for undergraduates ranked among the top programs in the. The University’s environmental law program is rated #1 in the nation by U.S. News & World Report.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
Delivering outstanding customer service is vital to any organization's long-term survival. Our 1-day customer service training course will provide participants with the tools and skills to provide excellent customer service thereby creating a loyal customer base.
This workshop gives participants new insight into what customers expect and barriers that exist to providing exceptional service. Participants learn their own as well as customer behavioral styles to better interact.
Designed specifically for Dale Carnegie Course and Effective Communications & Human Relations graduates who want to move beyond initial breakthroughs, sustain newly acquired skills, and commit to continued growth.
As supervisors we have to manage occasional or ongoing conflicts. These interactions can impact daily employee management. Understanding our conflict style and the conflict style of others will aid us in handling those interactions.Â
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