Customer Service: Communicating Effectively with Customers

by Pace University Claim Listing

Welcome to our 20-hour weekend course on Customer Service Skills! Over the course of two days, we will dive deep into the world of customer service, learning the necessary skills to provide excellent service to customers in a variety of industries.

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20 Hours

Course Details

Welcome to our 20-hour weekend course on Customer Service Skills! Over the course of two days, we will dive deep into the world of customer service, learning the necessary skills to provide excellent service to customers in a variety of industries.

Day One will focus on the fundamentals of customer service, including effective communication, active listening, and problem-solving.

We will explore common scenarios and challenges that arise in customer service situations, and work on developing strategies for handling them with grace and professionalism.

On Day Two, we will dive into more advanced topics, such as conflict resolution, managing difficult customers, and providing exceptional service.

We will also cover key soft skills, such as empathy, patience, and adaptability, that are critical for success in the customer service industry.

Throughout the course, you will have ample opportunities to practice your skills through role-playing exercises, case studies, and interactive discussions.

You will receive personalized feedback from our experienced instructors, who have years of experience working in customer and community service roles.

By the end of the course, you will have a strong foundation in customer service skills and be equipped with the tools you need to excel in any customer-facing role. Join us for an exciting and engaging weekend of learning!

There is an optional additional research assignment/ essay to be completed after the course. This lets you delve more deeply into a related topic of interest to you. Feedback is provided by the instructor.

  • New York Branch

    C level of 1 Pace Plaza, New York

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