Customer Service Course

The Customer Service Course is suitable for people wishing to improve their knowledge in the importance of customer service, including how to satisfy customers expectations. It is designed for those who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Who is the Course For?

All staff members who have a customer facing role, whether face-to-face, telephone or online. Anyone with an interest in customer service.

Syllabus

• The Purpose of Customer Service

• How Customer Service Affects the Success of Your Organisation

• Identifying Customer Needs

• Satisfying Customer Needs

• Perceptions of Customer Needs

• Customer Expectations

• The Relationship Between Customer Satisfaction and Customer Expectation

• Effective Team Working and Customer Service

Prerequisite

• The course is designed specifically for over 14’s

Course Duration

• 6 contact hours.

Course Certification

There is no awarding body for this course, but it is certificated by Good Skills Training.

Qualification Code

• CS

Delivery Type

• Face-to-Face.

Maximum Learners Per Tutor

• 16

Assessment Method

• Ongoing

Re-Qualification

As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.