The Customer Service Course is suitable for people wishing to improve their knowledge in the importance of customer service, including how to satisfy customers expectations. It is designed for those who deal with customers on a daily basis as part of their job role and is applicable to a variety of
DurationThe Customer Service Course is suitable for people wishing to improve their knowledge in the importance of customer service, including how to satisfy customers expectations. It is designed for those who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Who is the Course For?
All staff members who have a customer facing role, whether face-to-face, telephone or online. Anyone with an interest in customer service.
Syllabus
The Purpose of Customer Service
How Customer Service Affects the Success of Your Organisation
Identifying Customer Needs
Satisfying Customer Needs
Perceptions of Customer Needs
Customer Expectations
The Relationship Between Customer Satisfaction and Customer Expectation
Effective Team Working and Customer Service
Prerequisite
The course is designed specifically for over 14’s
Course Duration
Course Certification
There is no awarding body for this course, but it is certificated by Good Skills Training.
Qualification Code
CS
Delivery Type
Face-to-Face.
Maximum Learners Per Tutor
16
Assessment Method
Ongoing
Re-Qualification
As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.
Good Skills Training was set up in 2004 by Ian and Ruth Bodsworth, a mother and son duo who wanted to set up a training company that delivered ‘quality training at affordable prices’.
What quality means to us is:
Getting the course that is right for you – we will let you know if we feel there is something that meets your needs better … even if it is cheaper!
Having training where you feel you have learnt something not just ticked the box.
Enjoying your training … this is very important to us, we are passionate about ensuring that the learner has actually enjoyed being there as this helps with the whole learning experience.
Excellent admin staff, from helping you book the course, to getting out confirmations making sure the trainer has everything they need (and know where they are going) and making sure you get the post course paperwork, certificates and follow up you require.
Today we have 4 directors (all Bodsworth’s!) backed up with office admin staff and trainers who all work together to deliver this excellent service. All of our instructors are professionally qualified and regularly monitored.
Good Skills Training Ltd is a company registered in England and Wales
Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
Understand how to communicate with customers using the telephone (Credit Value 2)
Our Customer Facing Skills workshop examines what you would want as a customer in your industry. It explores the wants and wishes and why they do not always happen.
This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.
Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
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