Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
DurationThis customer service training course is for anyone who has contact with customers, whether face-to-face, remotely, over the phone, or electronically.
It will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult or abusive customers, and make the most of every customer contact.
You’ll gain the skills you need to develop customer loyalty and we’ll teach you how to take care of yourself and feel confident in any customer situation.
This Course Helps You With:
The ordinary, run-of-the-mill and predictable just don’t do it for us here at Impact Factory and frankly, we prefer clients who feel the same way. We believe people must feel recognised for what they do. Our professional personal development work seeks to develop the individual by acknowledging their strengths and offering options, choices, and changes in perspective and attitude.
Traditional training often tends to be about doing something over and over again until people learn it. That works just fine for subjects such as IT training, but for soft skills training, it can undermine the very confidence it is trying to build.
Soft Skills Training That Sticks
This creates enthusiasm and sets the tone for a positive and productive day. When people are encouraged to develop their inherent skills as an individual, they will quickly get to a place where they will want to put them into practice. This is the underlying aim of all our work.
About Impact Factory – Why We Are Different
1. There is no right way, only what works for you
Every individual learns differently so we tailor all our training to suit the needs of our delegates.
2. We build on your strengths
People respond best to positive feedback so we make the most of what works about you already.
3. Two trainers work with every group
We work with small groups, but we always put 2 of our experts in the room so that each and every person receives the individual attention they deserve.
4. It’s more than just training
It’s personal professional development.
5. Small changes = BIG impact
We equip you with techniques and knowledge that you can draw upon as and when you need to, by recognising their various levels of impact.
6. We don’t hire trainers, we create them
Our trainers live and breathe the Impact Factory brand. Each undergoes an intense 2-year programme to ensure the company values, techniques and knowledge are embedded completely in their every delivery and connection with people.
7. We employ an experiential approach
We don’t want to put ideas in your head about how or why an exercise or technique may work. We’d rather you draw your own conclusions and then we can explain the theory to give you a deeper understanding. Try it first, think about it later!
8. We are relevant and practical
Everything you learn will be immediately applicable to both the personal and professional elements of your everyday life.
9. We are always here
The training room is just the beginning – we stay on hand for your questions, comments and feedback for good.
10. We have fun!
We always make sure everyone has fun with us because life’s too short not to!
Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Exploring the changing face of ‘cold calling’ and customers expectations when dealing with people over the telephone
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.
Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.
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