Customer Service Course

by Impact Factory

Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.

£550

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img Duration

1 Day

Course Details

This customer service training course is for anyone who has contact with customers, whether face-to-face, remotely, over the phone, or electronically.

It will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult or abusive customers, and make the most of every customer contact.

You’ll gain the skills you need to develop customer loyalty and we’ll teach you how to take care of yourself and feel confident in any customer situation.

 

This Course Helps You With:

  • Defining Good Customer Service
  • Finding The ‘Human Moment’
  • Dealing With Abuse
  • Gaining Confidence
  • Delivering A Positive Experience
  • Listening and Responding
  • Building Customer Loyalty
  • Handling Difficult Customers
  • Using Empathy
  • Taking Care Of Yourself
  • Angel Branch

    Suite 120-122 Business Design Centre 52 Upper Street, Angel, London

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