This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
DurationThis course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
During this one day course, you will be given the knowledge and practical skills you need to improve your customer service skills, from identifying customers needs to developing your listening and communication skills, through to handling customer complaints.
Customer Service Course Objectives:
Delegates on this course will learn:
We offer 5 Star rated, one and two day, training courses run by industry experts in Marketing, Microsoft Office, Communications, Management & Business Skills. We hope the answers below will give you the information you are looking for. If not just ask us and we'll be happy to help.
A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
Corporate Reception training is offered by Course Kings for all skill level. We do not just tick boxes. Because our trainers are passionate about what they do, our training courses are delivered with passion, creativity and the fun factor.
This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
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