This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
DurationThis course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
During this one day course, you will be given the knowledge and practical skills you need to improve your customer service skills, from identifying customers needs to developing your listening and communication skills, through to handling customer complaints.
Customer Service Course Objectives:
Delegates on this course will learn:
We offer 5 Star rated, one and two day, training courses run by industry experts in Marketing, Microsoft Office, Communications, Management & Business Skills. We hope the answers below will give you the information you are looking for. If not just ask us and we'll be happy to help.
Our developing customer service skills level 1 qualification is delivered online and is intended to be accessible to a wide range of adult learners of all abilities. This qualification comprises a unit from the level 1 award in exploring occupational studies course.
The telephone skills training course provides practical and effective telephone skills and techniques to confidently answer calls, as well as how to professionally respond to telephone enquiries and handle complaints.
Who should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.
Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
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