Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.
Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.
What Will I Learn?
Everyone who attends a classroom course tells us the same thing - there's an amazing vibe and energy. It doesn't happen by accident, our front of house staff are amazing. We hire people with interesting stories from all over the world, who understand how to put people at ease.
We play great music that's curated to make you feel ready for the day ahead. We want you to feel like you've arrived at the house of an old friend. Welcomed, relaxed and looked after.
To us at the leadership growth company customer service is all about the experience. How your customer actually ‘feels’ even when things don’t go according to plan.
A majority of businesses have got customer services so that if there just so happens to be a problem with the item or service that the customer has paid for they have got someone on hand in order to help them with the issues that they may be facing.
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
During this course, learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. Healthy customer relationships are the backbone of every business.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
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