Customer Service Excellence

by Anexas Consultancy Claim Listing

Anexas offers Customer Service Excellence training and consulting to corporates to Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing and much more.

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Course Details

Anexas offers Customer Service Excellence training and consulting to corporates and helps them achieve the following objectives:

  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Identify what ‘customer service excellence’ really means to you and your customers
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organisation to manage and exceed customer expectations
  • Measure and assess how well customer service standards and objectives are being achieve
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
  • Overcome fear and handle resistance effectively and constantly motivate

 

On joining with Anexas for Customer Service Excellence corporate training, you will get the following advantages:

  • Highly interactive sessions including run through training based on Experiential Role Plays exercises, case studies and practice sessions
  • All the course topics will be covered using Theory, Examples, Demonstration, Live practice by participants and some Video
  • Customer Service Excellence training certificate for all the participants from Anexas Europe.
  • Bangalore Branch

    111, 1st Floor, 17th B Main, 11th Cross, Sector 4, Bangalore

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