Customer Service Excellence

Anexas offers Customer Service Excellence training and consulting to corporates and helps them achieve the following objectives:

• Develop, motivate and inspire customer-value staff to deliver high quality consistently
• Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
• Identify what ‘customer service excellence’ really means to you and your customers
• Understand and shape the role of each employee in the customer value chain
• Identify ‘best practice’ in managing different customer situations, including complaints
• Motivate and maintain morale in front-line customer service staff and teams
• Integrate all aspects of your organisation to manage and exceed customer expectations
• Measure and assess how well customer service standards and objectives are being achieve
• Overcome internal communication barriers
• Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
• Overcome fear and handle resistance effectively and constantly motivate

On joining with Anexas for Customer Service Excellence corporate training, you will get the following advantages:

• Highly interactive sessions including run through training based on Experiential Role Plays exercises, case studies and practice sessions
• All the course topics will be covered using Theory, Examples, Demonstration, Live practice by participants and some Video
• Customer Service Excellence training certificate for all the participants from Anexas Europe.