This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
DurationThis 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
The experienced team at ATI-Mirage delivers quality training and consulting services for leading Western Australian and Australian organisations, public sector agencies and the important community sector. We provide innovative, market-leading solutions with a business understanding to enable our clients to succeed in a challenging and changing world.
We provide organisations and individuals with the tools they need to be the best they can be in this fast-paced work environment. Our training will develop better leaders and teams with management, professional development and IT skills.
We want to work with you in the way that suits your organisation and can train in-house or at our vibrant CBD training centre in Perth. We have invested in the best technology and our online training solutions will work with you to provide training across the country and internationally.
We want to help transform organisations to value the power of lifelong learning. Our training provides your people with the confidence, skills and mindset to get the job done.
We believe you get maximum return on the training dollar spent coupled with optimum learning for skills transfer when you study at ATI-Mirage.
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. Â You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
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