This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
DurationThis 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
The experienced team at ATI-Mirage delivers quality training and consulting services for leading Western Australian and Australian organisations, public sector agencies and the important community sector. We provide innovative, market-leading solutions with a business understanding to enable our clients to succeed in a challenging and changing world.
We provide organisations and individuals with the tools they need to be the best they can be in this fast-paced work environment. Our training will develop better leaders and teams with management, professional development and IT skills.
We want to work with you in the way that suits your organisation and can train in-house or at our vibrant CBD training centre in Perth. We have invested in the best technology and our online training solutions will work with you to provide training across the country and internationally.
We want to help transform organisations to value the power of lifelong learning. Our training provides your people with the confidence, skills and mindset to get the job done.
We believe you get maximum return on the training dollar spent coupled with optimum learning for skills transfer when you study at ATI-Mirage.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
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