Customer Service Excellence targets to bring professional and high-level services within the reach of organisation's customers. The customers are made to realize that they are not only being offered what they need but they are getting something more than that.
DurationAchieving Customer Service Excellence is the extended mechanism and can be attained with continuous efforts and teamwork only. Customer Service Excellence training is designed to provide delegates with the professional communication skills and knowledge required to create a base for continuous improvement of the business.
The course enables the delegates to deliver world-class customer service excellence in their organisations by implementing best practices. Best Practice Training has a team of certified and experienced professionals who help the candidates in developing their skills.
We provide a flexible mode of training such as online, classroom and onsite training programs. Our help and support team is always available to handle the queries of the candidates.
Customer Service Excellence targets to bring professional and high-level services within the reach of organisation's customers. The customers are made to realize that they are not only being offered what they need but they are getting something more than that.
This is done by communicating properly with the customers, listening and replying to them in a very calm way and taking their feedback regarding the organisation's products and the way the employees of the organisation have interacted with the customer.
Course Content:
Delegates Will Learn How To:
Best Practice Training is an independent provider of project management and IT service management training courses.
Since our formation in 2011, we have successfully delivered training courses to both the public and private sectors throughout the UK and internationally.
Our Values
Our main goal is to make a positive difference to your organisation. What you learn should have a direct, lasting impact on your future at a business and personal level. How do we achieve this?
Who We Are?
Best Practice Training is an independent provider of project management and IT service management training courses.
Since our formation in 2011, we have successfully delivered training courses to both the public and private sectors throughout the UK and internationally.
What We Aim to Do?
We aim to have enduring relationships with our customers. Best Practice Training provides authorised certification from highly reputed certification bodies.
What matter to us is teaching to bring real and long-lasting benefit to your work. Our main objective is to provide the highest quality of training so that you can enhance your career in your industry.
What Do We Provide?
Best practice Training provides you with a large variety of professional courses to help you develop your skills. We will help you to implement learned skills effectively in your business.
The variety of courses that we deliver range from Project Management, Technical IT, Systems Architecture, Business Skills, Cyber Security and much more.
This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.
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