This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
DurationThis fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.
Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues. It will also show how organizations can fully harness the power of Social Media to augment their brands and create meaningful dialogues with Customers.
Course Objectives of Customer Service Excellence:
BlackBird Training believes in continuous development with respect and prestige. Training and non-formal education are key methods to build and develop nations.
Our records, in Training & Development, go back to 2001. What we do is to enable individuals and organizations to make training more sensible and applicable to work. Our services were proven to be successful in both private and public sectors as well as NGOs. It is so because our professional staff and trainers customize each and every course according to the needs and the level of every client.
Our vision and mission
To be your strategic training partner and boost your performance upwards.
Although we do it right from the first time for our clients; we are more diligent to keep it right forever. Your trust and positive impression are very dear to us; our global team is so keen to answer all your needs in the right time and manner.
Our Strategic Objectives
Our strategic objectives are there to ensure our vision is achieved successfully. Our Strategic Objectives for the years 2019-2022 are:
Provide ongoing high-quality training services and consulting to both public and private sectors
Build long-term bridges/business relationships with our clients
Respect and address the exact needs of the clients (one-size-fits-all is not accepted for us)
Inspire and motivate the client by linking our services to the company/country’s own vision
Our values
Continuous Improvement
Respect clients & needs
Equal opportunities
Learn with dignity & flexibility (via own language & level)
Why Blackbird Training?
We link our training material to your own individual training needs
Our course outlines are based on solid materials and books
In addition to the PowerPoint, we provide a reference material book
Your registration with us will give you full access to BLACKBIRD E-Library for one year
We offer an attendance certificate with online QR verification code
If applicable, some courses have another passing certificate with an online exam
Our international trainers are expert with hands-on experience in their areas
Some of our courses can be site-visit based where you can visit another organization for benchmark
We are flexible to time, location & budget. What matters most is you & your needs
Our S-Courses are designed to give you high quality with lower fees
We pay attention to little details like airport-pick up, venues, and coffee breaks
We are ISO 9001/2015 Certified and we work according to these standards
Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales...
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
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