This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
DurationThis fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.
Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues. It will also show how organizations can fully harness the power of Social Media to augment their brands and create meaningful dialogues with Customers.
Course Objectives of Customer Service Excellence:
BlackBird Training believes in continuous development with respect and prestige. Training and non-formal education are key methods to build and develop nations.
Our records, in Training & Development, go back to 2001. What we do is to enable individuals and organizations to make training more sensible and applicable to work. Our services were proven to be successful in both private and public sectors as well as NGOs. It is so because our professional staff and trainers customize each and every course according to the needs and the level of every client.
Our vision and mission
To be your strategic training partner and boost your performance upwards.
Although we do it right from the first time for our clients; we are more diligent to keep it right forever. Your trust and positive impression are very dear to us; our global team is so keen to answer all your needs in the right time and manner.
Our Strategic Objectives
Our strategic objectives are there to ensure our vision is achieved successfully. Our Strategic Objectives for the years 2019-2022 are:
Provide ongoing high-quality training services and consulting to both public and private sectors
Build long-term bridges/business relationships with our clients
Respect and address the exact needs of the clients (one-size-fits-all is not accepted for us)
Inspire and motivate the client by linking our services to the company/country’s own vision
Our values
Continuous Improvement
Respect clients & needs
Equal opportunities
Learn with dignity & flexibility (via own language & level)
Why Blackbird Training?
We link our training material to your own individual training needs
Our course outlines are based on solid materials and books
In addition to the PowerPoint, we provide a reference material book
Your registration with us will give you full access to BLACKBIRD E-Library for one year
We offer an attendance certificate with online QR verification code
If applicable, some courses have another passing certificate with an online exam
Our international trainers are expert with hands-on experience in their areas
Some of our courses can be site-visit based where you can visit another organization for benchmark
We are flexible to time, location & budget. What matters most is you & your needs
Our S-Courses are designed to give you high quality with lower fees
We pay attention to little details like airport-pick up, venues, and coffee breaks
We are ISO 9001/2015 Certified and we work according to these standards
This course is designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
If you or your staff have to deal with customers both face to face or over the telephone then effective customer care training is essential in enabling you to develop a customer caring or ‘customers first’ attitude to delivering service effectively and consistently.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
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