Customer Service Excellence

BlackBird Training believes in continuous development with respect and prestige. Training and non-formal education are key methods to build and develop nations.

Our records, in Training & Development, go back to 2001. What we do is to enable individuals and organizations to make training more sensible and applicable to work. Our services were proven to be successful in both private and public sectors as well as NGOs. It is so because our professional staff and trainers customize each and every course according to the needs and the level of every client.

Our vision and mission

To be your strategic training partner and boost your performance upwards.

Although we do it right from the first time for our clients; we are more diligent to keep it right forever. Your trust and positive impression are very dear to us; our global team is so keen to answer all your needs in the right time and manner.

Our Strategic Objectives

Our strategic objectives are there to ensure our vision is achieved successfully. Our Strategic Objectives for the years 2019-2022 are:

• Provide ongoing high-quality training services and consulting to both public and private sectors

• Build long-term bridges/business relationships with our clients

• Respect and address the exact needs of the clients (one-size-fits-all is not accepted for us)

• Inspire and motivate the client by linking our services to the company/country’s own vision

Our values

• Continuous Improvement

• Respect clients & needs

• Equal opportunities

• Learn with dignity & flexibility (via own language & level)

Why Blackbird Training?

• We link our training material to your own individual training needs

• Our course outlines are based on solid materials and books

• In addition to the PowerPoint, we provide a reference material book

• Your registration with us will give you full access to BLACKBIRD E-Library for one year

• We offer an attendance certificate with online QR verification code

• If applicable, some courses have another passing certificate with an online exam

• Our international trainers are expert with hands-on experience in their areas

• Some of our courses can be site-visit based where you can visit another organization for benchmark

• We are flexible to time, location & budget. What matters most is you & your needs

• Our S-Courses are designed to give you high quality with lower fees

• We pay attention to little details like airport-pick up, venues, and coffee breaks

• We are ISO 9001/2015 Certified and we work according to these standards