Customer Service Excellence

by Blackbird Training Center

This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Blackbird Training Center Logo

img Duration

1 Week

Course Details

This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.

Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.  It will also show how organizations can fully harness the power of Social Media to augment their brands and create meaningful dialogues with Customers.

 

Course Objectives of Customer Service Excellence:

  • Explain the importance of customer service in a competitive environment
  • Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
  • Practice the techniques of managing customer expectations and delighting customers
  • Provide better, faster service and increase customer satisfaction
  • Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem
  • London Branch

    185 Tower Bridge Road, London
  • Egham Branch

    9 Park Avenue, 9 Park Avenue, Egham, Surrey

Check out more Customer Service courses in UK

Nova Training Logo

Customer Service Practitioner, Level 2

Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professional...

by Nova Training [Claim Listing ]
Keys Training Logo

Customer Service Skills Training Course

The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.  

by Keys Training [Claim Listing ]
GTS Solutions Logo

Customer Service Level 2

Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.

by GTS Solutions [Claim Listing ]
Training 26 Logo

Excellent Customer Service

Excellent customer service depends on the attitudes and skills of the individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer’s perspective.

by Training 26 [Claim Listing ]
Damar Training Logo

Customer Service Apprenticeships

Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge.

by Damar Training [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy