Customer Service Excellence

Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.

For those of you who are in frontline service and sales roles, this customer service course will provide you with learning opportunities on the essentials for dealing with complaints and difficult situations, whilst maintaining a strong focus on customer satisfaction and the total customer experience.

This course will enhance your ability to handle customer and client interactions with confidence by implementing best practice customer service techniques, delivering customer satisfaction and developing customer loyalty.