Customer Service Excellence

by Corporate Training Options Claim Listing

The Customer Service Excellence course will teach you the importance of developing and maintaining strong customer relationships, and how to manage these relationships in the future.

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Corporate Training Options Logo

img Duration

1 Day

Course Details

The Customer Service Excellence course will teach you the importance of developing and maintaining strong customer relationships, and how to manage these relationships in the future.

 

You will learn about:

  • the value of caring about your customers

  • trends in customer service

  • how you can make the difference by applying the human touch

  • managing face to face contact and the benefits of active listening

  • the value of complaints and the service recovery process

  • learn who the customer is and about customer relationship management

  • how to engage with difficult customers when they are angry or unreasonable

  • ways to increase customer loyalty and those moments of truth

  • how to increase sales via customer service

  • sales orientation and the nature of persuasion

  • Melbourne Branch

    85-91 Queen St, Melbourne
  • Gold Coast Branch

    42 Bundall Rd, Gold Coast

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