Our Customer Service Excellence Program helps achieve exceptional customer satisfaction, repeat business, referral business, brand reputation and long-term relationships.
DurationGenuine customer service builds loyal customer and gives an edge to the sellers over their competition. This ultimately builds a sustainable business.
Excellent Customer Service builds sustainable business. Key points of discussion:
Our Customer Service Excellence Program helps achieve exceptional customer satisfaction, repeat business, referral business, brand reputation and long-term relationships.
At Motivus we’ve earned a reputation for providing sales and customer service professionals with the insights they need to dominate in today’s hyper-competitive business climate.
Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.
Develop insights and methods to enhance customer experience.
Retaining existing customers and acquiring new customers are vital for all businesses. Good customer service retains existing customers and creates customer satisfaction. This would lead to increased sales and referrals.
This 2-day breakthrough session is designed to give participants a powerful new focus and equip them with a range of skills to create impact on customer’s satisfaction and gain customer loyalty.
Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
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