Customer Service Excellence

Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.

• Identifying your Customers

• Realising it's all about Attitude

• Communication and Customer Service

• Understanding the customers world and their rights

• Realising what Customers Love and Hate

• The way forward - Supportive Skills, Accommodating Skills, Directional Skills and Adding Value Skills.

Who Should Attend?

• Company Owners and managers who want to create exceptional customer service in their business as well as all front line and administrative staff working with customers on a daily basis.

• This workshop is also effective for everyone in business today from a cleaner up to the highest level in a company as we all deliver service in some way or another – internally and externally