Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
DurationUnderstand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
Identifying your Customers
Realising it's all about Attitude
Communication and Customer Service
Understanding the customers world and their rights
Realising what Customers Love and Hate
The way forward - Supportive Skills, Accommodating Skills, Directional Skills and Adding Value Skills.
Who Should Attend?
Company Owners and managers who want to create exceptional customer service in their business as well as all front line and administrative staff working with customers on a daily basis.
This workshop is also effective for everyone in business today from a cleaner up to the highest level in a company as we all deliver service in some way or another – internally and externally
Premier Conferencing was founded in 2005 and is one of the biggest brands servicing the African Market. Premier Conferencing has been providing high level ,short duration corporate business, management and health training.
Our goal is to offer real benefit to our customers through the provision of pertinent and up to date business knowledge and competencies in the form of high quality, well researched products, delivered by professional hands on experts.
Premier Conferencing is a BEE Level 1 service provider that holds accreditations with SAAMA, TETA, LG SETA,CETA and AGRISETA. The company is also approved by the Department of Labour to conduct First Aid and Driven Machinery Training
For the better part of every day, we are communicating to and with others. This is difficult enough face-to-face and it can be even more difficult telephonically. This telephone skills workshop will help learners understand the different methods of communication.
Telephone Etiquette course is offered by Malaikas Education & Resourcing Consultants. A commitment for uncompromised service excellence to empower our people at grass roots, and companies through premier consultancy services, quality education and training.
In this course we teach trainees to develop the already exceptional skills that they have working with people. This workshop will help participants define and understand call centre strategies.
This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
Call Centre Management & Customer Service course is offered by Higherway Institute Of Learning. Higherway institute of Learning is a leading education, training and development organisation that designs innovative learning solutions to enhance productivity and efficiency in the workplace.
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