Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
DurationEveryone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
The focus of this course is on retaining and upselling customers, relationship building, and increasing customer satisfaction ratings. Topics include: Cross-selling, Handling difficult situations, and Optimizing the customer service call process. Training uses the adult-learning model.
Learning Objectives:
Through training, participants will learn skills in the following areas:
Course Outline:
Quality Support Group is a one-stop consulting solution for companies. We identify and deliver both strategic and operational level improvements to our clients.
QSG’s consulting services include developing and implementing business and quality management systems, leading Lean-Sigma initiatives, and designing risk management strategies.
Baker Communications' Exceptional Customer Service training performance improvement programs and courses will enable your team members to build rapport with customers faster, handle customer emotions effectively, and create solutions that will lead to deeper customer satisfaction.
Customer Service training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers.
Customer Service workshop is offered by Training Folks. Our workshops are designed to build a higher-performing workforce with content that resonates with all levels of experience on your team.
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