Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
DurationEveryone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
The focus of this course is on retaining and upselling customers, relationship building, and increasing customer satisfaction ratings. Topics include: Cross-selling, Handling difficult situations, and Optimizing the customer service call process. Training uses the adult-learning model.
Learning Objectives:
Through training, participants will learn skills in the following areas:
Course Outline:
Quality Support Group is a one-stop consulting solution for companies. We identify and deliver both strategic and operational level improvements to our clients.
QSG’s consulting services include developing and implementing business and quality management systems, leading Lean-Sigma initiatives, and designing risk management strategies.
Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer.
Successful enterprises require workers who communicate effectively, and can do so using a wide variety of communication technologies and platforms. The workshops that we offer help employees to develop the right messages for external audiences and the right strategies for improving cooperation and ...
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
Leaders Speakers has developed customer service training programs and exercises that check and true up your employees customer service skills so that they are happy and well functioning. They can also be responsible for a good percentage of your business sales.
TrainSMART offers an immersive customer service skills training program to equip your team with the competencies, mindsets, and confidence to wow customers every time.
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