Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
DurationEveryone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
The focus of this course is on retaining and upselling customers, relationship building, and increasing customer satisfaction ratings. Topics include: Cross-selling, Handling difficult situations, and Optimizing the customer service call process. Training uses the adult-learning model.
Learning Objectives:
Through training, participants will learn skills in the following areas:
Course Outline:
Quality Support Group is a one-stop consulting solution for companies. We identify and deliver both strategic and operational level improvements to our clients.
QSG’s consulting services include developing and implementing business and quality management systems, leading Lean-Sigma initiatives, and designing risk management strategies.
Participants will learn the knowledge, skills, and strategies necessary to become a world-class service provider that will exceed the expectations and demands of your customers.
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers.
Customer Service Management & Supervision training is offered by Cohen and Klein Consulting. Cohen & Klein Consulting, Inc. has recognized the growing need for various customized education and training in the U.S. and abroad.
Customer Service training is offered by Richard Tyler International. Richard Tyler International, Inc.® has been recognized as the world’s top Sales Training, Marketing and Management Consulting Services firms. Our Management Consultants are top experts in their fields.
This course can further develop the additional soft skills that an engineer, manufacturer, government employee and/or healthcare provider needs to foster their career success.
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