Customer Service Excellence

by We Train You

Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.

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img Duration

2 Days

Course Details

Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.

  • Identifying your Customers

  • Realising it's all about Attitude

  • Communication and Customer Service

  • Understanding the customers world and their rights

  • Realising what Customers Love and Hate

  • The way forward - Supportive Skills, Accommodating Skills, Directional Skills and Adding Value Skills.

 

Who Should Attend?

  • Company Owners and managers who want to create exceptional customer service in their business as well as all front line and administrative staff working with customers on a daily basis.

  • This workshop is also effective for everyone in business today from a cleaner up to the highest level in a company as we all deliver service in some way or another – internally and externally

  • Glenanda Branch

    52 Vorster Ave, Cnr. Glen Ave, Vista Place, UG 2, Glenanda, Johannesburg

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