Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
DurationUnderstand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
Identifying your Customers
Realising it's all about Attitude
Communication and Customer Service
Understanding the customers world and their rights
Realising what Customers Love and Hate
The way forward - Supportive Skills, Accommodating Skills, Directional Skills and Adding Value Skills.
Who Should Attend?
Company Owners and managers who want to create exceptional customer service in their business as well as all front line and administrative staff working with customers on a daily basis.
This workshop is also effective for everyone in business today from a cleaner up to the highest level in a company as we all deliver service in some way or another – internally and externally
We Train You has been instrumental in assisting South African companies achieve and comply to the highest safety standards available. Our training has aided South African companies uplift themselves and assist them in increasing productivity, profitability and safety.
Computerized Cashier Course is offered by Matasolve Academy. These courses are ideal for those candidates who do not have a grade 12 qualification, but would like to enter a career path in health, development and social care fields. Learners with a grade 12 pass have an added advantage though.
The fundamental principles of contact center management that equip call center management professionals to build exceptional operations and careers. Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional ...
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
Don’t think about pursuing contacts anymore, but pursuing people. People have hopes, fears and dreams and more to them than just telephone numbers and e-mail addresses.
Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skill...
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