Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
DurationUnderstand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
Identifying your Customers
Realising it's all about Attitude
Communication and Customer Service
Understanding the customers world and their rights
Realising what Customers Love and Hate
The way forward - Supportive Skills, Accommodating Skills, Directional Skills and Adding Value Skills.
Who Should Attend?
Company Owners and managers who want to create exceptional customer service in their business as well as all front line and administrative staff working with customers on a daily basis.
This workshop is also effective for everyone in business today from a cleaner up to the highest level in a company as we all deliver service in some way or another – internally and externally
We Train You has been instrumental in assisting South African companies achieve and comply to the highest safety standards available. Our training has aided South African companies uplift themselves and assist them in increasing productivity, profitability and safety.
Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
Call Centre Management & Public Relation course is offererd by CDTFA. The institute strives to deliver exceptional and high impact learning experience with outstanding competences, expertise and skills to compete in the global economic.
Group Telepersonality Program (Price Per Delegate) course is offered by The Voice Clinic.
Improve Customer Experience and Profits. Suitable for Restaurants, Hotels, Resorts, Game Lodges, Guest Houses and other Hospitality Businesses • 7 Star Service
This course prepares graduates to work at Point of Sale e.g. as cashiers or sales assistants. Focus is placed on customer skills as well as computer skills specific to the industry.
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