Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
DurationCustomer service excellence is navigating your customer to a final destination in a smooth, personal and respectful manner.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Learn the steps and strategies you need to provide excellent customer service and customer support. Discover what your customers want and need from you, and take action to ensure these needs are met.
Gain skills in building positive relationships with customers, active listening and communicating more thoughtfully, solving customer problems and making decisions more efficiently. Earn the trust and respect of your organization’s stakeholders and understand how to diffuse conflict.
Complete the two required courses and one optional course to earn your certificate of completion.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina, and the Iyarhe Nakoda. The City of Calgary is also home to the Métis Nation.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
We train, coach and support you to turn customer service strategy into exceptional customer experiences. Businesses need their customer service challenges responded to with customer service training solutions that stick.Â
This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients.
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