Customer Service Excellence Certificate of Completion

Customer service excellence is navigating your customer to a final destination in a smooth, personal and respectful manner.

Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.

Learn the steps and strategies you need to provide excellent customer service and customer support. Discover what your customers want and need from you, and take action to ensure these needs are met.

Gain skills in building positive relationships with customers, active listening and communicating more thoughtfully, solving customer problems and making decisions more efficiently. Earn the trust and respect of your organization’s stakeholders and understand how to diffuse conflict.

Complete the two required courses and one optional course to earn your certificate of completion.

• Required courses:
  • XMGD 30007 Building Customer Relations
  • XMGD 30011 Leading with Emotional Intelligence
• Complete one optional course:
  • XMGD 30003 Conflict Management
  • XMGD 30006 Effective Interpersonal Communication