This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers. They will be able to anticipate and address customer needs, handle service challenges, have a willingness to go above and beyond to exceed customer expectations
DurationThis course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers. They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations.
Objectives
Project a professional image and persona
Cater to the needs and expectations of customers
Demonstrate the qualities of a service professional
Demonstrate effective communication skills
Provide personalized service based on customer’s preferred choice
Escalate areas of improvements and service challenges
Admission
18 years of age and above
Able to speak, understand, read and write simple English
No formal academic qualifications and no other pre-requisites is required
Assessment
Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
Ascendo Academy is a consulting and training firm specializing in safety-related services to various industries. We provide a comprehensive suite of workplace safety, food hygiene and F&B service related training and consulting services to our clients.
This course aims to equip students a strong foundation for working effectively in Front of House service environment and Banquet operations.Â
This programme is designed to provide individual learners with a foundation of F&B operation and management. At the end of the programme, learners should equip with basic knowledge and skills in managing a food and beverage business.
Are you facing challenges in maximising profits for your F&B operations? Or are you looking to learn innovative and effective techniques to enhance F&B productivity and revenue?
The course is designed to produce graduates who shall eventually take on specialized food and beverage roles in the hospitality industry. The course equips students with hands-on knowledge in all operational aspects of the Food and Beverage sector within the hospitality industry.
The course equips students with hands-on knowledge in all operational aspects of the Food and Beverage sector within the hospitality industry. This is to provide students with a strong in-depth foundation of the industry sector required to manage a restaurant or food and beverage department.
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