Customer Service Excellence for Food Services (Level 1)

This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers. They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations.

Objectives

• Project a professional image and persona

•  Cater to the needs and expectations of customers

•  Demonstrate the qualities of a service professional

•  Demonstrate effective communication skills

•  Provide personalized service based on customer’s preferred choice

•  Escalate areas of improvements and service challenges

Admission

• 18 years of age and above

•  Able to speak, understand, read and write simple English

•  No formal academic qualifications and no other pre-requisites is required

Assessment

• Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.