Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
How You Will Benefit
Deliver better, faster service and increase customer satisfaction
Learn how to gain repeat business
Know what customers expect
Increase your credibility with customers—and your value to your organization
Manage stressful situations more effectively
Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
The benefits of providing good customer service
Focusing on customer service excellence and success
How customer service creates revenue
Why customer satisfaction is based on perceptions
Focusing on customers’ top two expectations to save time and reduce stress
Managing customer expectations by personality style
Dealing with difficult customers
Responding effectively to specific customer behaviors
Special Feature:
This course features a blended learning approach. The course combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals.
Who Should Attend
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.
Why CMC
Recommended: 94% would recommend to others
Sustainable: Tools for immediate and lasting impact
Expert: Faculty of leading business practitioners
Flexible: Choice of in person, online, on demand
Relevant: Learning for every level
Global: Local and international content and connections
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients.
Customer Service training is offered by Anchor Integrated for all skill level. Fully customized training and development solutions. Sessions are available in multi, single, & half day sessions, lunch and learns, as well as one-on-one coaching.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
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