Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
How You Will Benefit
Deliver better, faster service and increase customer satisfaction
Learn how to gain repeat business
Know what customers expect
Increase your credibility with customers—and your value to your organization
Manage stressful situations more effectively
Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
The benefits of providing good customer service
Focusing on customer service excellence and success
How customer service creates revenue
Why customer satisfaction is based on perceptions
Focusing on customers’ top two expectations to save time and reduce stress
Managing customer expectations by personality style
Dealing with difficult customers
Responding effectively to specific customer behaviors
Special Feature:
This course features a blended learning approach. The course combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals.
Who Should Attend
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.
Why CMC
Recommended: 94% would recommend to others
Sustainable: Tools for immediate and lasting impact
Expert: Faculty of leading business practitioners
Flexible: Choice of in person, online, on demand
Relevant: Learning for every level
Global: Local and international content and connections
As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
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