Customer Service Excellence (Leveraging For Business Growth)

by FMM Institute Claim Listing

Customer Service Excellence training is offered by FMM Institute. FMM Institute believes in lifelong learning. The range of Certificate programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancements.

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Course Details

Customer Service Excellence training is offered by FMM Institute. FMM Institute believes in lifelong learning. The range of Certificate programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancements.

 

Objectives:

  • Instill the importance of delivering service excellence

  • Understand the 5Ps in customer service

  • Promote and manage professional customer relationship

  • Equip with effective techniques and skills to provide service beyond expectation

  • Create a customer driven culture and make customer service excellence as part of the organization culture

  • Manage and handle customer interactions and relationship 

  • Kuala Lumpur Branch

    Head Office Wisma FMM, No. 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara, Kuala Lumpur
  • Shah Alam Branch

    No. 8A, Jalan Pensyarah U1/28, Hicom Glenmarie Indusrtrial Park, Shah Alam
  • Kota Kinabalu Branch

    No. 143, 1st Floor, Block Q, Lorong Plaza Permai 1, Alamesra Plaza Permai Sulaiman Coastal Highway, Kota Kinabalu
  • Kuching Branch

    Level 5 (South), Wisma STA, 26, Jalan Abang Abdul Rahim, Kuching
  • Johor Bahru Branch

    No. 1 & 3, Jalan Kencana Mas 1/1, Tebrau Business Park Kawasan Perindustrian Tebrau III, Johor Bahru
  • Malacca Branch

    D3-4, Plaza Jayamuda, Jalan Pelanduk Putih (Off Jalan Ong Kim Wee), Malacca

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