Participants will learn ways to develop a culture of service excellence by using positive communication strategies and sensitivity/cultural awareness techniques that are necessary when working with the diverse general public.
DurationCourse Description
City of Homestead employees will be equipped with customer service knowledge and skills to help them create a quality experience for Homestead residents.
Participants will learn ways to develop a culture of service excellence by using positive communication strategies and sensitivity/cultural awareness techniques that are necessary when working with the diverse general public.
Miami Dade College is the most diverse institution in the nation. There are 167 nations and 63 languages represented in its student body. The college's eight campuses and outreach centers offer more than 300 distinct degree pathways including associate and baccalaureate degrees, career certificates and apprenticeships.
Baccalaureate degree offerings include biological sciences, engineering, data analytics, information systems technology, education, public safety, supervision and management, nursing, physician assistant studies, film and others.
MDC is the recipient of many top national awards including the Aspen Prize. As Democracy's College, MDC changes lives through accessible, high quality-teaching and learning experiences.
It is the home of the Miami Culinary Institute, the Miami Animation & Gaming International Complex, the Miami Fashion Institute, the Eig-Watson School of Aviation, The Idea Center, the Cybersecurity Center of the Americas, the Cloud Computing Center, the Center for Learning, Innovation and Simulation, the School for Advanced Studies, and the New World School of the Arts, to name a few of its most innovative programs.
MDC has been named among the nation's "Great Colleges to Work For" since the program's inception. The College embraces its responsibility to serve as an economic, cultural, and civic leader for the advancement of our diverse global community.
Its alumni and employees contribute more than $3 billion annually to the local economy, and MDC graduates occupy top leadership positions in every major industry.
MDC is renowned for its rich cultural programming. It is the home of the Miami Book Fair, Miami Film Festival, the National Historic Landmark Miami Freedom Tower, the Tower Theater, Dyer Building, Koubek Center Mansion and Gardens, MDC Live Arts, the Lynn and Louis Wolfson II Florida Moving Image Archives, the Museum of Art and Design, a sculpture park and a large campus art gallery and theater system. MDC has admitted more than 2,000,000 students and counting, since it opened its doors in 1960, and more than 100,000 students are currently enrolled
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