Customer Service in a Contact Centre Courses are offered by Felix Risk Training Consultants.
DurationThe Following Unit Standards Form Part of this Programme:
Unit Standard:13872
Unit Standard:13874
Unit Standard:10348
Unit Standard:13873
Unit Standard:252210
Unit Standard:13886
Felix Risk Training Consultants provides training on specialized training initiatives and Learnership training and are fully accredited with BANKSETA and the Institute of Risk Management South Africa (IRMSA).
We are a private institute which provides training services that are of a high-quality standard and which meet the needs and expectations of our clients, thereby opening opportunities for mutual growth and prosperity of all stakeholders.
The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence. Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.
The Customer Service course builds skills to equip your employees with dependable techniques so that they can create a positive impression during customer interactions, resulting in professional service and on-going business.
Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.
At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
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