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Customer Service in a Contact Centre

by Felix Risk Training Consultants Claim Listing

Customer Service in a Contact Centre Courses are offered by Felix Risk Training Consultants.

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Felix Risk Training Consultants Logo

img Duration

4 Months

Course Details

The Following Unit Standards Form Part of this Programme:

 

Unit Standard:13872

  • Description:instil In Myself A Personal Contact Centre Culture

 

Unit Standard:13874

  • Description:work As A Member Of A Contact Centre Team

 

Unit Standard:10348

  • Description:identify And Respond To Customer Needs In A Contact Centre

 

Unit Standard:13873

  • Description:handle A Range Of Customer Complaints In Contact Centres

 

Unit Standard:252210

  • Description:handle A Range Of Customer Complaints

 

Unit Standard:13886

  • Description:gather And Provide Relevant Information To Contribute To Contact Centre Problem Solving

Felix Risk Training Consultants provides training on specialized training initiatives and Learnership training and are fully accredited with BANKSETA and the Institute of Risk Management South Africa (IRMSA).

We are a private institute which provides training services that are of a high-quality standard and which meet the needs and expectations of our clients, thereby opening opportunities for mutual growth and prosperity of all stakeholders.

View Detailed Profile

  • Berea Branch

    4 Meadow Road Sparks, Berea, Durban

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