On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
DurationCourse overview
Are you a ‘people person’? Do you enjoy speaking to and helping customers? Customer service is important in every job. The best customer service people are often the most successful.
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
What you'll learn
As part of your apprenticeship, you will gain a Level 2 Diploma in Customer Service. You’ll learn how to communicate effectively.
Who is this course for?
This course is designed for anyone interested in learning excellent customer service skills and work with customers on a daily basis.
City of Bristol College is one of the largest further and higher education colleges in the UK. With more than 1,000 courses available from entry to degree level, we offer the widest range of academic and vocational qualifications you will find in the South West.
We cater for learners of all ages and backgrounds, including 16 to 18-year-olds, adult learners, apprentices, higher education students and international students. Based in four main centres across Bristol, we offer a learning experience that puts our students right at the heart of one of the best cities in the UK.
Successful completion includes building a showcase of evidence, an observation, and a professional discussion. Upon completion, learners can progress to higher-level customer service roles or related fields.
This qualification is ideal for those looking to develop their skills within Customer Service, whether they are new employees who want to learn and progress or existing employees who are looking to retrain or upskill.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
Participants in this workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do.
How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism. Hamilton mercer’s service methodologies help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan