Face-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behaviours
DurationFace-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behaviours required remain the same, irrespective of the sector or size of the organisation.
Key responsibilities are likely to include:
Job titles may include:
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We have been delivering apprenticeships for over 40 years and we work with organisations across the country to provide recognised training for school, salon and business professionals ranging across a wide portfolio including,
Business administration, customer service, marketing, project management, hairdressing, barbering, beauty therapy, management, team leadership, project management, teaching assistant and school business management.
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
This apprenticeship has been designed to showcase how the apprentices actions will influence the customer experience and their satisfaction with your organisation. Apprentices will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when deliveri...
This course will inspire delegates to present the right image of their organisation through effective communication and customer care. It will show how to build rapport quickly and effectively through the appropriate use of tone and body language and how to successfully build a customer focus cultu...
This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
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