Face-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behaviours
DurationFace-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behaviours required remain the same, irrespective of the sector or size of the organisation.
Key responsibilities are likely to include:
Job titles may include:
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We have been delivering apprenticeships for over 40 years and we work with organisations across the country to provide recognised training for school, salon and business professionals ranging across a wide portfolio including,
Business administration, customer service, marketing, project management, hairdressing, barbering, beauty therapy, management, team leadership, project management, teaching assistant and school business management.
Overview: the main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complai...
Your course fees may be reduced based on individual circumstances. For further guidance, please refer to the funding rules or speak to a member of staff.
We provide exceptional Call Centre Training & Development Programmes, increase your Customer Satisfaction Scores and Sales with a Bespoke Programme.
Having friendly and helpful staff and a good company ethos around excellent customer service instantly puts you at the front of the field. Pareto are the experts when it comes to sales training and customer service training courses - they are at the core of what we do.
An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.
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