Face-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behaviours
DurationFace-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behaviours required remain the same, irrespective of the sector or size of the organisation.
Key responsibilities are likely to include:
Job titles may include:
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We have been delivering apprenticeships for over 40 years and we work with organisations across the country to provide recognised training for school, salon and business professionals ranging across a wide portfolio including,
Business administration, customer service, marketing, project management, hairdressing, barbering, beauty therapy, management, team leadership, project management, teaching assistant and school business management.
Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
Activities include customer enquiries in helping them use new digital services, dealing with enquiries by phone, email or post, administering customer accounts, resolving relatively straightforward problems and complaints, proactively contacting customers, identifying sales opportunities and making
Our Customer Facing Skills workshop examines what you would want as a customer in your industry. It explores the wants and wishes and why they do not always happen.
This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
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