Customer Service (Level 2 Apprenticeship)

Face-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behaviours required remain the same, irrespective of the sector or size of the organisation. 

Key responsibilities are likely to include:

• Liaising with customers and stakeholders
• Providing helpful and high-quality information/services
• Dealing with enquiries
• Resolving complaints
• Building relationships both internally and externally

Job titles may include: 

• Customer Service Assistant, Customer Service Agent, Client Services Executive and Customer Service Representative.

Already employed in a similar role?

• If you work more than 16 hours per week you will probably be eligible to take this funded course with the support of your employer.