The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
DurationThe Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
The Customer Service Practitioner qualification offers the opportunity to learn, review and reflect on practices as well as take new skills learned and put them into practice within the workplace.
To successfully complete this qualification you will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
What You Will Learn?
Fareport Training is an Ofsted Grade 2 Good work-based training provider. Fareport Training was established in 1981. It is head quartered in Fareham and delivers apprenticeships and work based training to small and large employers across England.
Fareport delivers a wide range of training for the workplace from Entry Level to Level 5 in subjects including Retail, Health & Social Care, Management, Procurement, Project Management, Customer Service, Learning & Development, Buying & Merchandising and Business Improvement.
Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Exploring the changing face of ‘cold calling’ and customers expectations when dealing with people over the telephone
Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.
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