The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
DurationThe Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
The Customer Service Practitioner qualification offers the opportunity to learn, review and reflect on practices as well as take new skills learned and put them into practice within the workplace.
To successfully complete this qualification you will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
What You Will Learn?
Fareport Training is an Ofsted Grade 2 Good work-based training provider. Fareport Training was established in 1981. It is head quartered in Fareham and delivers apprenticeships and work based training to small and large employers across England.
Fareport delivers a wide range of training for the workplace from Entry Level to Level 5 in subjects including Retail, Health & Social Care, Management, Procurement, Project Management, Customer Service, Learning & Development, Buying & Merchandising and Business Improvement.
Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
This is a qualification that applies to so many sectors. Whether you’re a Ward Assistant for the NHS or a Retail Advisor for a high-end fashion brand, these are relevant skills.
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
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