Customer Service (Level 2)

The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.

The Customer Service Practitioner qualification offers the opportunity to learn, review and reflect on practices as well as take new skills learned and put them into practice within the workplace. 
 
To successfully complete this qualification you will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media. 
 

What You Will Learn? 

• Understanding who your Customers are 
• Communication 
• The Customer experience 
• Budgeting and Cost Control 
• Influencing skills 
• And much more...