Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
Description
Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
From setting customer expectations to generally making the customer feel valued, this course is a winner for customer services.
How It Works
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the GTS Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
Why Choose GTS E-learning?
We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
interactive exercises/gaming
media-rich content
interactive 3D scenarios
content provided by market leading experts
relevant photography and illustrations
multi-generational content and style
As a fully accredited business our customers include global construction contractors delivering large scale infrastructure projects, local authorities, public sector and some of UK’s best known visitor attractions.
Our services include man guarding, stewarding and concierge services, through to providing best in class surveillance and security systems through global partnerships.
This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more.
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