There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office.
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office.
Customer expectations have heightened. They demand consistent, professional and effective service from their suppliers. This highly interactive and fun programme examines in depth how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty.
This programme will enable you to:
Objectives:
Founded in 2015, Mideast Malaysia Business and Training SDN. BHD. (1162716-V) is forward-looking training and consultancy specializing in designing workshops and seminars, managing conferences.
And conducting exhibitions. We are one of the regional leading companies of event management in Malaysia, Singapore, Indonesia, Thailand, Cambodia, China, Hong Kong, Korea, Japan, Dubai, Turkey, Spain, United Kingdom, and Australia.
Excellent Customer Services course is offered by Fajar International College. Fajar International College (FIC) is in business to provide the highest standard of education in Occupational Safety and Health, Business Management, and Accounting Courses.
The handling Customer Complaints Professionally course is offered by KTS College for all skill levels. We provide quality and innovative education and training that enable a diverse student population to achieve its educational goals.
''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
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