Customer Service Management

Our clients are generally busy, constrained by multiple factors and most likely in need of support that extends beyond just one or two days of training. Our approach, therefore, is flexible, practical and empathetic.

We deliver our training in-house.

We’re all for freeing up precious time and energy. That’s why the vast majority of our courses are delivered in-house.

Simply tell us where to be and we’ll bring our training to you. We have trainers based right across the country.

We customise your training.

We don’t like waste and neither do our clients. To make sure your training budget is being invested wisely, we work out what your genuine needs are together.

What’s more, we work with what you already have – there’s no need to purchase any special apps or new software. All of the in-house courses we offer can be specifically tailored to your business using standard office products.

We open up to the public.

We open up our most popular training courses to the general public. If you’d prefer to attend training as individual or with a small group, please feel free to book in and pay online for one of our public courses.

Once you’ve completed one of our Working Smarter with Outlook Courses, you can do a refresher anytime you need to – or get in touch for some over the phone coaching.

It’s all part of the Priority Management Service Guarantee, giving you real support and peace of mind.