Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
DurationCustomer service is intertwined with customer relationship management (CRM). Companies have many tools available to help manage their relationships with customers.
Fast, easy access to customer information allows business owners and managers can better strategise and control interactions with clientele. The results of this can be improved customer loyalty and retention as it becomes easier to exceed customer expectations.
In an ever-changing digital world, Skill Finder is committed to connecting the Australian workforce and small to medium businesses to new learning opportunities. A centralised marketplace, Skill Finder is powered by the world’s top technology platforms and software providers. With 1000s of online courses, the platform provides an opportunity for every Australian to level-up their knowledge with transferable and useful microskills, so they are prepared for an unpredictable future where agility and adaptability is key.
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
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