Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
DurationCustomer service is intertwined with customer relationship management (CRM). Companies have many tools available to help manage their relationships with customers.
Fast, easy access to customer information allows business owners and managers can better strategise and control interactions with clientele. The results of this can be improved customer loyalty and retention as it becomes easier to exceed customer expectations.
In an ever-changing digital world, Skill Finder is committed to connecting the Australian workforce and small to medium businesses to new learning opportunities. A centralised marketplace, Skill Finder is powered by the world’s top technology platforms and software providers. With 1000s of online courses, the platform provides an opportunity for every Australian to level-up their knowledge with transferable and useful microskills, so they are prepared for an unpredictable future where agility and adaptability is key.
Customer Service course is offered by Time Education & Training. We are your partner in the learning journey, providing an environment that promotes belief, confidence and capability to achieve your true potential. Knowledge converted immediately into practical workplace application
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
This course gets your speaking skills up to a level of competence you and your company will be very happy with. Together you and your personal voice coach will thoroughly analyse and explore your vocal strengths and weaknesses.
Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
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