Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
DurationCustomer service is intertwined with customer relationship management (CRM). Companies have many tools available to help manage their relationships with customers.
Fast, easy access to customer information allows business owners and managers can better strategise and control interactions with clientele. The results of this can be improved customer loyalty and retention as it becomes easier to exceed customer expectations.
In an ever-changing digital world, Skill Finder is committed to connecting the Australian workforce and small to medium businesses to new learning opportunities. A centralised marketplace, Skill Finder is powered by the world’s top technology platforms and software providers. With 1000s of online courses, the platform provides an opportunity for every Australian to level-up their knowledge with transferable and useful microskills, so they are prepared for an unpredictable future where agility and adaptability is key.
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
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