Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional se
DurationCustomer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional service.
Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.
Vision
To be the world’s leading institution providing a broad range of quality management development and educational services designed to make a meaningful difference to individuals, organizations, and society at large.
Mission
AMA is an international, nonprofit, membership-based association that provides a broad range of management development and educational services to individuals and organizations.
AMA provides individuals and organizations worldwide with the knowledge, skills, and tools to achieve performance excellence, adapt to changing realities, and prosper in a complex and competitive world.
AMA serves as a forum for the exchange of the leading concepts, ideas, and insights on management practices and trends.
AMA maintains the highest commitment to ethical business practices, high-quality products and services, and the well-being of its customers, members, and employees.
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